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Southeast Texas

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Tri-Supply Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Tri-Supply Company include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Additional Information

BBB file opened: June 01, 1985 Business started: 01/01/1958 Business started locally: 01/01/1958 Business incorporated: 04/08/1958 in TX
Type of Entity


Business Management
Kevin Barrett, Store Manager John Raykovich, Owner
Contact Information
Principal: Kevin Barrett, Store Manager
Business Category

Building Materials Doors Fireplaces Cabinet Hardware Lighting Fixtures - Retail Plumbing Fixtures, Parts, Supplies - Retail Windows Moldings Appliances - Major - Dealers Other Building Material Dealers (NAICS: 444190)

Alternate Business Names
Ray Mart, Inc.

Additional Locations

  • 7410 Eastex Fwy

    Beaumont, TX 77708 (409) 835-7966

  • PO Box 5548

    Beaumont, TX 77726


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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (409) 835-4744(Phone)
  • (409) 886-5000(Phone)
  • (409) 882-0400 (Fax)
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Complaint Detail(s)

8/7/2014 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: My 30" oven has been a problem since about the first 6 months that we've had it. We call for warranty work and found out they did not put it on the NSI Protection Plus Plan that we had paid for so they had to warrant it (Tri-Supply). They sent out ******, Inc. to repair the oven. They've been out to fix it about 6 times and then Tri-Supply doesn't want to fix it anymore. It is not working at this time.

Desired Settlement: To take care of this oven and make it to where it works. I paid for something to work, not to be in my house looking pretty, I need it to work.

Business Response: Tri-Supply has been continually working with Mr. ***** to reach a resolution for his walloven. The last time Mr. **** called, Tri Supply offered him a full refund or pay for parts and service; Mr. ***** chose to have the unit repaired again and have Tri-Supply pay for the parts and service. Today Tri-Supply will give Mr. ***** a full refund for his walloven even after 5 years of ownership.

11/30/2012 Problems with Product/Service