BBB Logo

Better Business Bureau ®
Start With Trust®
Southeast Texas

BBB Accredited Business since

Ritter at Home

Additional Locations

Phone: (409) 727-0231 Fax: (409) 727-8175 View Additional Phone Numbers 2004 Highway 365, Nederland, TX 77627 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ritter at Home meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Ritter at Home include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

BBB file opened: June 01, 1969 Business started: 01/01/1968 Business started locally: 01/01/1968 Business incorporated: 12/17/1956 in TX
Type of Entity


Business Management
Garth Brentlinger, CFO Stephen Brentlinger, Technical Director Chad Bromley, Store Manager-Beaumont West Pam Franklin, Store Manager Charity Hill, Corp Office Manager Shane Matthews, Store Manager-Nederland Allan Ritter, President John Ritter, Vice President Ken Sanders, Store Manager-Beaumont South Sonny Sherman Ron Vannett, Regional Sales Manager
Contact Information
Principal: Garth Brentlinger, CFO
Customer Contact: Charity Hill, Corp Office Manager
Business Category

Building Materials Door Frames Doors Electric Equipment & Supplies - Retail Floor Materials - Retail Garden Centers Hardware - Retail Lawn Mowers Lumber - Retail Paint - Retail Plumbing Fixtures, Parts, Supplies - Retail Tools - Electric Lawn & Garden Equipment & Supplies - Rental Gardening Hand Tools Millwork Appliances - Major - Dealers Hardware Stores (NAICS: 444130)

Alternate Business Names
Ritter Lumber Company

Additional Locations

  • 2004 Highway 365

    Nederland, TX 77627 (409) 727-0231

  • 379 Highway 62

    Buna, TX 77612 (409) 994-3587

  • 7420 Highway 105

    Beaumont, TX 77713 (409) 842-5410

  • PO Box 1265

    Nederland, TX 77627


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers

  • (409) 721-5798 (Fax)
  • (409) 994-3589 (Fax)

Additional Email Addresses

  • - Communication/Mass Email
  • - eQuote
  • - Communication/Mass Email
Find a LocationX

  Change Location
Show Only Accredited Locations

Complaint Detail(s)

10/1/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I purchased ace gloves to protect my hands at work because of the ace promise (guarantee) the store refused to honor the warranty because; at first it at been too long and then it changed to you can only exchange once or twice , neither is stated in the warranty . I was not offered any solutions just told they would not honor it .

Desired Settlement: Just for them to honor the warranty stated on their products

Business Response:

I have attached a copy of the tag for the gloves in question.  I have not talked to the customer but have put in a call to him. What I have gathered from my people is that the customer purchased a few pairs of these gloves at some point in time in the past. He has brought them back a few times to be changed out. We did change them out a one or two times but this last time the assistant manager on duty felt the customer was taking advantage of the situation and chose not to replace them.  The customer called Ace and Ace called our employee to find out why he did not replace the gloves and he told them what I shared with you above.  I do not know if Ace sent him gloves or not. 


Once I hear from him then I can decide on how we will move forward in settling this complaint.  In the big picture giving away a few pairs of gloves is not the end of the world. At the same the intent of the Ace guarantee is not to give away product till the end of time.


Once I hear back from him I will let you know what is decided.

Another reason he may have been declined is that he did not provide a sales receipt for the original purchase of the gloves.  I don’t know that for a fact and the assistant manager cannot recall either.

*** *******

General Manager

Ritter Lumber