BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Ritter at Home meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Ritter at Home include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Business ManagementGarth Brentlinger, CFO Stephen Brentlinger, Technical Director Chad Bromley, Store Manager-Beaumont West Pam Franklin, Store Manager Charity Hill, Corp Office Manager Shane Matthews, Store Manager-Nederland Allan Ritter, President John Ritter, Vice President Ken Sanders, Store Manager-Beaumont South Sonny Sherman Ron Vannett, Regional Sales Manager
Building Materials Door Frames Doors Electric Equipment & Supplies - Retail Floor Materials - Retail Garden Centers Hardware - Retail Lawn Mowers Lumber - Retail Paint - Retail Plumbing Fixtures, Parts, Supplies - Retail Tools - Electric Lawn & Garden Equipment & Supplies - Rental Gardening Hand Tools Millwork Appliances - Major - Dealers Hardware Stores (NAICS: 444130)
Alternate Business NamesRitter Lumber Company
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Types of Complaints Handled by BBB
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- Problems with Products or Services
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BBB Complaint Process
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Additional Phone Numbers
- (409) 721-5798 (Fax)
- (409) 994-3589 (Fax)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I purchased ace gloves to protect my hands at work because of the ace promise (guarantee) the store refused to honor the warranty because; at first it at been too long and then it changed to you can only exchange once or twice , neither is stated in the warranty . I was not offered any solutions just told they would not honor it .
Desired Settlement: Just for them to honor the warranty stated on their products
I have attached a copy of the tag for the gloves in question. I have not talked to the customer but have put in a call to him. What I have gathered from my people is that the customer purchased a few pairs of these gloves at some point in time in the past. He has brought them back a few times to be changed out. We did change them out a one or two times but this last time the assistant manager on duty felt the customer was taking advantage of the situation and chose not to replace them. The customer called Ace and Ace called our employee to find out why he did not replace the gloves and he told them what I shared with you above. I do not know if Ace sent him gloves or not.
Once I hear from him then I can decide on how we will move forward in settling this complaint. In the big picture giving away a few pairs of gloves is not the end of the world. At the same the intent of the Ace guarantee is not to give away product till the end of time.
Once I hear back from him I will let you know what is decided.