BBB Accredited Business since

First Liberty National Bank

Additional Locations

Phone: (936) 336-6471 Fax: (936) 336-3390 View Additional Phone Numbers 1900 Sam Houston St, Liberty, TX 77575 http://www.flnb.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that First Liberty National Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for First Liberty National Bank include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on First Liberty National Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1995 Business started: 01/01/1913 Business started locally: 01/01/1913
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Banking
2601 N Lamar Blvd Ste 300, Austin TX 78705
http://www.banking.state.tx.us
Phone Number: (512) 475-1300
bats@banking.state.tx.us

Business Management
Paul Henry, President Earle Connevey, Senior Vice President/Loans Mark Herndon, Senior Vice President Diane Huddleston, Vice-President Bryan Reynolds, Investment Representative
Contact Information
Principal: Paul Henry, President
Business Category

Banks Banking Services Loans Safe Deposit Box Rental Commercial Banking (NAICS: 522110)

Alternate Business Names
1st Liberty National Bank Dayton Financial Center

Additional Locations

  • 109 E Highway 90

    Dayton, TX 77535 (936) 257-9700

  • 1900 Sam Houston St

    Liberty, TX 77575 (936) 336-6471

  • 311 Travis St

    Liberty, TX 77575 (936) 336-3641

  • PO Box 10109

    Liberty, TX 77575

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/15/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: On august 26, 2014 11:30 am i went into first liberty national bank to make a cash deposit of $16,950 into my commercial account and the bank teller took my two envelopes to the back room for the bill counting machine. When she came back to the counter, told me my cash was $4000.00 less than what i handed her a minute early which i had just counted at my house. According to upper management their protocol is to always count cash money in front of both parties which there is the video that shows this did not happen. The bank employee did not follow the rules and it cost me $4000.00 and now management is saying, in the dayton branch that rule is optional, but when i made my cash deposit at the liberty branch they told me it is a must rule. I have been a long term customer of FLNB and can not understand the treatment a got from them and the conflicting rules or lack of in dayton. VERY UPSET, *** ******

Desired Settlement: Just need to get my hard earned money back from first liberty national bank !!!! Any help BBB could be in this matter will be deeply appreciated as it took me 5 months to earn that money. THANK YOU, *** ******

Business Response:

I have attached a letter that Mr. ****** wrote to Mr. ****** concerning his complaint. Mr. ****** had filed a complaint with the Office of Comptroller of the Currency. In responding to the OCC, we are required to write directly to the customer with a copy to the agency.

We do regret that Mr. ****** does not believe we handled his transaction properly. We believe that we did.

**** ** *****

President

First Liberty National Bank

Liberty, Texas



Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on First Liberty National Bank
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)