BBB Accredited Business since

Payne & Sons Auto Repair

Phone: (409) 385-3277 Fax: (409) 385-6040 1310 Highway 327 E, Silsbee, TX 77656

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Payne & Sons Auto Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Payne & Sons Auto Repair include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Payne & Sons Auto Repair
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: August 16, 1995 Business started: 01/01/1978 Business started locally: 01/01/1978
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulations
PO Box 12157, Austin TX 78711
Phone Number: (512) 463-6599

Type of Entity

Sole Proprietorship

Business Management
Esker Payne, Sr., Owner
Contact Information
Principal: Esker Payne, Sr., Owner
Business Category

Auto Repair & Service Towing - Automotive Auto Wrecking Auto Body Repair & Painting All Other Automotive Repair and Maintenance (NAICS: 811198)

Alternate Business Names
Payne & Sons Body Shop Payne & Sons Wrecker Payne's Body Shop, Inc. Payne's Wrecker Service, Inc.
Industry Tips
BBB Tips on Auto Repair

Customer Review Rating plus BBB Rating Summary

Payne & Sons Auto Repair has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1310 Highway 327 E

    Silsbee, TX 77656 (409) 385-3277


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/29/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I am writing to let you know I cannot drive my car for it is pulling to the left side. It makes a loud noise roaring and pulling to the left side of road. Like something coming apart and when you give it the gas it acts as if it is going to stop. Something is sounding like a bearing is coming apart. It is not tire noise. On the passenger side the rear fender was bent. The day the tow truck driver pilled it from the fence he bent the fender near the tailpipe. I would have to straighten it out. I'm to go to Houston for my leg on the first of December, i got someone to carry me for I'm afraid to drive the car.

Desired Settlement: Repair the car correctly. Everything on the list needs to be fixed properly with no further cost to me.

Business Response: we did repair work on mr. ****  Chrysler  he ran off the roadway into trees and brush. he damaged the steering. we repaired according to the insurance co . estimate . we did exactly what was paid for by his insurance. we actually carried his car to the Chrysler dealer after repairs  the dealer programmed the steering.  we were informed by the dealer that there was a lot wear on front end parts. both drive axels were worn excessively. both axels needed replacement.  not related to accident . we informed mr. **** of this  .he came back saying not driving good , once we told him excessive wear  .needed repair.  the problem is he has a lot of miles for a fairly new car, car is used a lot by others.he was supposed to pay a 1000.00 deductible . something we are all responsible to pay our deductible if an accident is our fault.we agreed to help him some . at this time has not paid any part of deductible. was allowed to take his car .did not have any money.said he would come by on December the first and pay some. has not come to pay anything.  this is the first notice from you. we checked our e mail have not received any  before now.apparently trying to not pay us.  there are issues on his car .. needs tires real bad.has 50,000 miles or over on a year old car. we will not accept any blame for vehicle that is abused and worn out, we call a lack of maintenance.  poor drivimg habits . unable to solve something beyond our help. the insurance co. will not pay for worn out parts ,not related to his accident

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Payne & Sons Auto Repair
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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