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In Southeast Texas

BBB Business Review

BBB Accredited Business since 08/01/1995

Payne & Sons Auto Repair

Find a Location

Phone: (409) 385-3277Fax: (409) 385-60401310 Highway 327 E, SilsbeeTX 77656-6114 Send email to Payne & Sons Auto Repair

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BBB Accreditation

A BBB Accredited Business since 08/01/1995

BBB has determined that Payne & Sons Auto Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Payne & Sons Auto Repair's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
08/20/2012Problems with Product / Service
10/28/2011Problems with Product / Service

Industry Comparison| Chart

Auto Repair & Service, Auto Wrecking, Towing - Automotive, Auto Body Repair & Painting

Additional Information

top
BBB file opened: 08/16/1995Business started: 01/01/1978
Type of Entity

Sole Proprietor

Contact Information
Principal: Esker Payne, Sr. (Owner)
Number of Employees

12

Business Category

Auto Repair & Service, Auto Wrecking, Towing - Automotive, Auto Body Repair & Painting

Alternate Business Names
Payne & Sons Body Shop, Payne & Sons Wrecker, Payne's Wrecker Service, Inc., Payne's Body Shop, Inc.
Industry Tips
BBB Tips on Auto Repair
The Hail Season is Here

Map & Directions

Map & Directions

Address for Payne & Sons Auto Repair

1310 Highway 327 E

Silsbee, TX 77656-6114

To | From

LocationsX

2 Locations

  • 1310 Highway 327 E 

    Silsbee, TX 77656-6114(409) 385-3277

  • 710 Hwy 96 S 

    Silsbee, TX 77656

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southeast Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Payne & Sons Auto Repair is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Auto Repair & Service

BBB Tips on Auto Repair
The Hail Season is Here
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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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