BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Baker Auto Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Baker Auto Repair include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Type of Entity
Business ManagementTimothy Baker, Owner Sylvia Baker Wilbur Denton Tammy Glawson, Accounting
Auto Repair & Service All Other Automotive Repair and Maintenance (NAICS: 811198)
Industry TipsBBB Tips on Auto Repair
2310 Calder St
Beaumont, TX 77702 (409) 833-8200 (409) 658-0355 Directions
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Additional Phone Numbers
- (409) 347-5423(Phone)
- (409) 658-0355(Phone)
- (409) 988-7861(Phone)
- (409) 989-1920(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: My car was brought to *****'s Auto so that they could find out the reason that they ABS light was on and why my brakes felt like they were grinding. On Septemper 16,2013 I was riding to the store in my 2006 Jeep Liberty. When I stopped at a stop sign, I realized that my brakes felt loose and were making a clunking/grinding sound when I braked. The abs system light also came on. Initially I panicked because I thought my brakes had failed and I had my baby in the backseat. On September 17 I had my husband bring the car to Bakers Auto, he said that is where he used to bring his former car to in his highschool days. He left it at the dealership and was told that the brakes would be checked. We went back to the dealership at 5.00 that day and was told they that the car was not yet looked at but would be checked first thing in the morning. On Sept 18 at 8.33 I recieved a call from Bakers Auto saying that the brake pads were thin and needed to be replaced and that it would be roughly $303.00 dollars (608.00 if i did the back pads to) I opted out of the recommended back pads and choose to do the front pads which I was told was the cause of the problem. At 3.34 we picked up our vehicle and paid 310.00 dollars. My husband was told that the brakes were fine, but the abs light would still be on because it was a computer issue, and if we wanted it to go off it was an additional $80.00 bucks. My husband opted out of the $80.00 until later, because we were only concerned about the brakes for right now. On the way home, it drove okay, although the abs light beeped everytime I braked. On Sept 19, I drove the car to take my baby to daycare, and realized that the grinding/clunking was worst than before. I called Bakers Auto as soon as I got to work, and I was told that my brakes were fine and that if the issue could be that the abs system is kicking on making the brakes do a grinding/clunking sound when it does not have to, but it would be $80.00 to hook it to the computer and find out exactly what the problem is. He also said that since we choose to opt out $80.00 computer check that they couldn't do anything about it. I took my car there BECAUSE of the abs light/and the grinding sound. I was led to believe that the sound was because of the brake pads, NOT THE ABS SYSTEM. I paid 310.00 dollars for it, and I'm starting to believe NOTHING was done to the car. A faulty brake system is dangerous and I don't believe that the repair shop is concern about the safety, but more about the money. I would either like a full refund, or I would like the shop to give me a full report of what is wrong with the car, so they I can have another repair shop correct it. I would like this to be solved before I take legal action.
Desired Settlement: I would like a full refund, or I would like my car to be hooked up to the computer and told exactly what is wrong with it (free of charge), so that I can get it properly fixed at another repair shop. A correct estimate according to several local repair shops of getting new front brake pads is about $110.00-I would at least like $200.00's back toward correctly fixing my car.
Business Response: Initial Business Response /* (1000, 8, 2013/09/26) */ We take great pride in our customer service and were unaware that this customer had an issue as she did not let us know. Once we received the information from the BBB, we contacted the customer and repaired the ABS system the following day. All labor charges were waived and we installed a $16.00 part that the customer was happy to pay for. Please find additional details from our Service Manager below: MR. ****** BROUGHT HIS VEHICLE IN WITH A COMPLAINT OF BRAKE NOISE AND THE ABS LIGHT ON. I TOLD *********** THAT WE WOULD CHECK HIS BRAKES AND ASKED HIM IF HE WANTED US TO DIAGNOSE THE ABS LIGHT, HE OPTED NOT TO HAVE US DIAGNOSE THE ABS LIGHT. WE DID FIND THAT THE VEHICLE WAS IN NEED OF FRONT BRAKE PADS AND THE ROTORS WERE ABLE TO BE MACHINED. I DID SUGGEST REPLACING THE REAR BRAKE PADS, THEY WERE ABOUT 4MM, FRONT PADS WERE 2MM. WE THEN REPAIRED THE FRONT BRAKES AND TEST DROVE VEHICLE AFTER THE FACT AND IT DROVE AND STOPPED SMOOTHLY, THE ABS LIGHT WAS STILL ON AND WE DID NOT ADDRESS THIS AT THAT TIME. THE CUSTTOMER WAS AWARE OF THE LIGHT STILL BEING ON. HE DID NOT WANT US TO DIAGNOSE IT. THE CUSTOMER DID CALL BACK WITH THE ISSUE OF THE BRAKES SHUTTERING AT STOPS, I THEN TOLD HER THAT WE NEEDED TO DIAGNOSE THE ABS LIGHT, THAT SHE PROBABLY HAS ABS SYSTEM ISSUES, I RECOMMENDED THIS AT THE TIME OF THE INITIAL DROP OFF, THEY DECLINED THE SERVICE. Note from BBB: The consumer contacted the BBB stating that the issue had been resolved and that the business owner had contacted her and was very nice.