BBB Business Review

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This business is not BBB accredited.

Happy Motors LLC

Additional Locations

Phone: (409) 861-3600 Fax: (409) 840-4901 View Additional Phone Numbers 5305 College St, Beaumont, TX 77707 ! There is an alert on Happy Motors LLC !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Happy Motors LLC include:

  • 21 complaint(s) filed against business
  • Failure to respond to 5 complaint(s) filed against business
  • Length of time business has taken to respond to complaint(s)
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Happy Motors LLC include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 16
Total Closed Complaints 21

Additional Complaint Information

On December 31, 2015 BBB reached out to Happy Motors LLC regarding a pattern of complaints filed against the business. 

Consumers allege the business verbally states vehicles are in good working condition; however, after the purchase they find their vehicle has numerous repair issues; thus, rendering the vehicle inoperable and unsafe (including one complaint in which the consumer describes a life threatening situation of their vehicle catching on fire).  Additionally, consumers allege rudeness and lack of respect by management and employees.  Complaint information also indicates confusion regarding warranty and insurance coverage, the withholding of tax, title and licensing paperwork, lack of notification when purchasing salvaged or recalled vehicles and odometer issues such as: business not providing original odometer reading and odometer not working correctly at the time of purchase.

On January 7, 2016, a representative from Happy Motors LLC contacted BBB responding that Happy Motors LLC has approximately 900 accounts and goes above and beyond in making repairs to the vehicles they sell. They carry notes longer but also have a high report rate. They spend approximately $20,000.00 a month on parts purchased for the vehicles they sell and they take care of those who cannot afford to purchase from other Dealers.

Consumers are encouraged to file complaints in writing online at www.bbb.org   Or, may call the BBB serving Southeast Texas at: 409-835-5951.  Please utilize the following link to contact the Texas Department of Motor Vehicles at: http://www.txdmv.gov/motorists/buying-or-selling-a-vehicle?tab=consumer-protection

Customer Reviews Summary Read customer reviews

1 Customer Review on Happy Motors LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: July 14, 2010 Business started: 12/17/2009 Business started locally: 12/17/2009 Business incorporated 08/11/2011 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles

http://www.txdmv.gov/

Type of Entity

Limited Liability Company (LLC)

Business Management
Robert (Bobby) Wharton, Owner
Contact Information
Principal: Robert (Bobby) Wharton, Owner
Business Category

Auto Dealers - Used Cars

Alternate Business Names
Driveaway Motors LLC Easy Ed LLC Memorial Motors, LLC
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Texas Department of Motor Vehicles http://www.txdmv.gov/


Customer Review Rating plus BBB Rating Summary

Happy Motors LLC has received 2.32 out of 5 stars based on 1 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.