This business is not BBB accredited.
Happy Motors LLCAdditional Locations
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Happy Motors LLC include:
- 21 complaint(s) filed against business
- Failure to respond to 5 complaint(s) filed against business
- Length of time business has taken to respond to complaint(s)
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Happy Motors LLC include:
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||16|
|Total Closed Complaints||21|
Additional Complaint Information
On December 31, 2015 BBB reached out to Happy Motors LLC regarding a pattern of complaints filed against the business.
Consumers allege the business verbally states vehicles are in good working condition; however, after the purchase they find their vehicle has numerous repair issues; thus, rendering the vehicle inoperable and unsafe (including one complaint in which the consumer describes a life threatening situation of their vehicle catching on fire). Additionally, consumers allege rudeness and lack of respect by management and employees. Complaint information also indicates confusion regarding warranty and insurance coverage, the withholding of tax, title and licensing paperwork, lack of notification when purchasing salvaged or recalled vehicles and odometer issues such as: business not providing original odometer reading and odometer not working correctly at the time of purchase.
On January 7, 2016, a representative from Happy Motors LLC contacted BBB responding that Happy Motors LLC has approximately 900 accounts and goes above and beyond in making repairs to the vehicles they sell. They carry notes longer but also have a high report rate. They spend approximately $20,000.00 a month on parts purchased for the vehicles they sell and they take care of those who cannot afford to purchase from other Dealers.Consumers are encouraged to file complaints in writing online at www.bbb.org Or, may call the BBB serving Southeast Texas at: 409-835-5951. Please utilize the following link to contact the Texas Department of Motor Vehicles at: http://www.txdmv.gov/motorists/buying-or-selling-a-vehicle?tab=consumer-protection
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles
Type of Entity
Limited Liability Company (LLC)
Business ManagementRobert (Bobby) Wharton, Owner
Auto Dealers - Used Cars
Alternate Business NamesDriveaway Motors LLC Easy Ed LLC Memorial Motors, LLC
The following Government Agency(s) or Association(s) may be able to provide you additional information:
Texas Department of Motor Vehicles http://www.txdmv.gov/
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview