BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Sour Lake Motors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Sour Lake Motors include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Texas Department of Motor Vehicles
Type of Entity
Business ManagementRoger Herring, General Manager Don Armentrout, IT Manager Barbara Blanchette, Administrative Assistant John Carpenter, Owner Doss Dillard, Sales Manager Steve Gilbert, Manager Jason Horn, Sales Manager
Auto Dealers - New Cars Truck Dealers Auto Repair & Service New Car Dealers (NAICS: 441110)
Alternate Business NamesSour Lake Chevrolet Sour Lake Chrysler, Dodge Jeep Sour Lake Ford Sour Lake Mo. Co. "Truckville" Sour Lake Motor Company, Inc.
Products & Services
Sour Lake Motor Company is a dealer for Chevrolet, Chrysler, Dodge and Jeep. They sell new and used cars and trucks and offer a full service department as well as a complete body shop for all automobiles.
Industry TipsBBB Tips on Auto Repair
170 Highway 105 E
Sour Lake, TX 77659 (409) 287-3536 Directions
PO Box 999
Sour Lake, TX 77659 (866) 664-7859 (877) 821-1215 (888) 468-0557 (888) 835-3247
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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Additional Phone Numbers
- (866) 664-7859(Phone)
- (877) 821-1215(Phone)
- (888) 468-0557(Phone)
- (888) 835-3247(Phone)
- (800) 289-2155(Phone)
- (877) 755-2591(Phone)
Additional Web Addresses
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Recently, May 24, my husband & I purchased a 2014 vehicle from Sour Lake Motors. At the time, we were not aware the finance officer at the dealership had applied for a certain amount of financing that was denied. After some adjustments to the numbers were made, the bank agreed to financing for us. Several days later we received credit denial letters from this same bank. At that time, June 5, I contacted Sour Lake Motors finance, *****, & questioned what the denial pertained to. He stated it had just been a matter of “adjusting figures” and nothing to worry about. Upon further reviewing our contract, I realized the life insurance had not been included in the final contract. After speaking with the financing bank, it appears the “adjustment to figures” was actually removal of the life insurance premium. On June 9, I contacted Sour Lake Motors & was informed I could not purchase the life insurance because our contract had just on that very morning been submitted to the bank, was considered to be final, & could not be amended to include the life insurance. We would never have made a large purchase such as this and not included the life insurance. I feel as though the life insurance was removed from the contract in order to achieve the financing amount goal.
Desired Settlement: Rewrite the contract to include the life insurance.
In response to Complaint # 10139308
Problems with Product/Service
Read Complaint Details
Complaint: A Mr ****** **** used inappropriate language and approached me in a hostile manner. I have tried to contact Sour Lake motor Co. And can not get any one to call me back
Desired Settlement: A simple I'm Sorry !!!!
After receiving notice of complaint I spoke with all employees who came into contact with Mr. *******. After talking to Sales Manager, ***** ****, who witnessed the conversation between