BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Sour Lake Motors

Additional Locations

Phone: (409) 287-3536 Fax: (409) 287-3046 View Additional Phone Numbers 170 Highway 105 E, Sour Lake, TX 77659 View Additional Email Addresses http://www.sourlakemotors.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sour Lake Motors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sour Lake Motors include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sour Lake Motors
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1978 Business started: 01/01/1967 Business started locally: 01/01/1967 Business incorporated 08/31/1967 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles

http://www.txdmv.gov/

Type of Entity

Corporation

Business Management
Roger Herring, General Manager Don Armentrout, IT Manager Barbara Blanchette, Administrative Assistant John Carpenter, Owner Doss Dillard, Sales Manager Steve Gilbert, Manager Jason Horn, Sales Manager
Contact Information
Principal: Roger Herring, General Manager
Business Category

Auto Dealers - New Cars Truck Dealers Auto Repair & Service New Car Dealers (NAICS: 441110)

Alternate Business Names
Sour Lake Chevrolet Sour Lake Chrysler, Dodge Jeep Sour Lake Ford Sour Lake Mo. Co. "Truckville" Sour Lake Motor Company, Inc.
Products & Services

Sour Lake Motor Company is a dealer for Chevrolet, Chrysler, Dodge and Jeep. They sell new and used cars and trucks and offer a full service department as well as a complete body shop for all automobiles.

Industry Tips
BBB Tips on Auto Repair
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.