BBB Accredited Business since

Kinsel Mazda

Additional Locations

Phone: (409) 899-4000 Fax: (409) 924-6294 3355 Eastex Freeway, Beaumont, TX 77706 http://www.kinselmazda.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kinsel Mazda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Kinsel Mazda include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Kinsel Mazda
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 22, 1999 Business started: 09/01/1995 Business started locally: 09/01/1995
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles

http://www.txdmv.gov/

Business Management
Craig Kinsel, Owner
Contact Information
Principal: Craig Kinsel, Owner
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Truck Dealers New Car Dealers (NAICS: 441110)


Additional Locations

  • 3355 Eastex Freeway

    Beaumont, TX 77706 (409) 899-4000

  • PO Box 2470

    Beaumont, TX 77704

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a Mazda cx5 about 3 weeks ago! We had a terrible experience there, they would help other customers between us for example while our car was being appraised they were helping other people and it took 2 hours for us to figure out what they would give us for our trade. We then made a deal. They copied my license 3 times and my insurance card 3 times as well. We were there a total of 7 hours!!! Now my old car note is due in 2 days and it still is not paid for! I do not want this to go on my credit when it's been 3 weeks and they have not paid the car off! I call at least 4 times a day and nobody has returned my call! I wish I had never bought the car! This has been a HUGE hassle.

Desired Settlement: I would like for them to at least respond to my calls and pay off my car like they are suppose to before it is late!

Business Response: This vehicle was paid off via check number 501811 and mailed to the lender on June 12, 2015. Employee in their office advised us that it probably would not be posted until first part of this week and it is on our accounting office tickler follow up for tomorrow.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Kinsel Mazda
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)