BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that JK Subaru meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for JK Subaru include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Texas Department of Motor Vehicles
Type of Entity
Limited Liability Company (LLC)
Business ManagementRobert Turner, Dealer Operator
Auto Dealers - New Cars New Car Dealers (NAICS: 441110)
Alternate Business NamesJ K Chevrolet Subaru Nederland Chevrolet, Inc.
1800 Highway 69 N
Nederland, TX 77627 (409) 722-0443 (877) 899-1177 (409) 527-3803 Directions
PO Box 1406
Nederland, TX 77627
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (409) 527-3803(Phone)
- (866) 325-7982(Phone)
- (877) 899-1177(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I test drove a Subaru in November of 2014. at that time I was told I would receive a $25 Target gift card. I still haven't received it. I've left messages for the service manager and sales manager and neither one of them return calls.
Desired Settlement: I want the gift card.
Business Response: I am not aware of the complaint or the promotion however in the interest of customer service I will forward a check in the amount of $25 to the address provided by Ms. *****.
Consumer Response: I do not know why JK is denying the promotion. I have a coupon code with JK Subaru on it and when I first drove a Subaru in November, the lady salesperson printed the information on her own computer at the dealership and handed it to Mr. ***** the sales manager. I will accept the $25, since the promotion was offered with JK Subaru's name on it and your employees printed the form and your sales manager advised me that "he would take care of me getting the gift card."
Problems with Product/Service
Read Complaint Details
Complaint: Charged me $180 to repack my right, rear wheel bearing although the bearing unit is sealed and cannot be repacked. On January 29, 2013 I took my 2007 Subaru Forester to J.K.Subaru in Nederland, Texas to repack and repair my right, rear wheel bearings. My left bearing made the same noise in 2012 in Washington State before I moved to Texas in November 2013. The dealer in Washington replaced and the bearing unit. The right, rear made the exact noise. I took my car to J.K. Subaru to repair the bearings and was charged $180 for a "re-pack". The car began to make the noise again. The first time I took the car back to J.K. Subaru, they had a new service manager who was new. I asked them to check the noise again. The noise had stopped temporarily, then became intermittent. The mechanic told me the tires were uneven although he said he didn't take the car on the expressway and the new manager did not document that in the computer. The second time, May 2013, I took the car back to have my rear light switch replaced, I asked them to listen to the noise again, now The same mechanic who did the repair and told me my tires were uneven, stated "he did not do noises" and since I was leaving the car overnight while they ordered parts, he would have another person "who was better at noises listen to it. I picked the car up the following day and assumed they listened to the car, and since they didn't tell me differently, my car was making the noise because of uneven, all-weather tires. The request to check the noise was not documented on my invoice which I failed to notice. My family drove the car to Atlanta, GA for Thanksgiving. The noise became louder, then started bumping and making a loud rotating noise along with the constant roar. We took the car to Subaru on Friday and they couldn't work on it until Monday and my daughter had to return to college. We took the car to a well-known tire store, they replaced the tires at our request, and said the right rear wheel bearing was old and in bad shape. They said the unit was sealed and could not be repacked after I told them I had had the bearing repacked in Texas. They replaced the bearings and gave me a warranty for the repair. The car started to sway on the way home. My husband thought it was overinflated tires and let some air out of the tire at which time the swaying stopped. when I drove the car 2 days later the sway was awful. I called J.K Subaru and explained the story to their third service manager this year, and spoke to the general manager. They asked me to bring the car in. The mechanic drove my car and deemed it unsafe to drive. The mechanic in Atlanta used striped screw to attach the wheel back on the car. The warranty we received in Atlanta covered the repair. I had to leave the car over the weekend, and JK Subaru charged the warranty company a rental fee that I have to submit to get reimbursed, even though JK Subaru did not charge me a rental fee the last time I used one of their cars to wait for parts. The service manager, *******, said the bearing unit on my car could have been repacked because it wasn't sealed. I called the Subaru dealership in Washington State, the service department who had repaired my left rear bearings, and they said the wheel bearings on a 2007 Subaru Forester cannot be repacked, as the mechanic in Atlanta stated. ******* refused to refund any of the money I was charged for what I now believe was a fraudulent repair in January 2013. She said they can't get in touch with the mechanic who did the work to corroborate the "story"and she wasn't there, so she said she couldn't go in to the past to see what happened. She said parts can fail at any time, although they had not replaced any parts, and the service manager in Washington State told me the right rear bearings would probably need to be replaced in the next few months. She then showed me the grease in the bearing unit saying it had been repacked. When I called her back to tell her the service department in Washington said the bearings were sealed, she said she would get back to me and has not.
Desired Settlement: $180 for the suspected fraudulent repair.
Business Response: Initial Business Response /* (1000, 12, 2013/12/31) */ The business called 12/31/13 and explained he will contact the consumer to try and resolve.