BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Cecil Atkission Chrysler Jeep Dodge Ram meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Cecil Atkission Chrysler Jeep Dodge Ram include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementJohn Starnes, General Manager Kara Morich, Service Manager Lee Reeves, Sales Manager
Auto Dealers - New Cars Auto Dealers - Used Cars Truck Dealers
Alternate Business NamesCecil Motors L.L.C.
4103 Ih 10 E
Orange, TX 77630 (409) 883-2828 (409) 883-8451 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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Additional Phone Numbers
- (409) 779-1992(Phone)
- (409) 883-8451(Phone)
- (830) 257-6121(Phone)
- (877) 444-1091(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I wish to file a complaint against Cecil Atkission Chrysler Dodge Jeep 4121 W Lutcher dr. Orange, TX 77630. Their phone number is (877) 444-1091. I bought my 2012 Jeep Patriot brand new from there in August 2013. Since then It has been in the shop three times, twice of which were for the front end. The first time they did not fix the problem with the front end. I let them know when I put it in the second time because the window switch had stopped working. After having my vehicle for over 24 hours and not even looking at it I had to have my father call to get that done. I had to fight for a rental which I could not even use to do my job. I got it back the front end never got looked at and it was still popping. I then had two tires replaced for going bald at only 11k miles. They are now bald again because of the front end less than 5k miles later. They refuse to do anything about the tires insisting its because of my job. I am a rural carrier however a 50k tire should last much longer than this. Then, I put it back in the shop on Tuesday when there was a louder pop followed by difficulty with the tires rotating and problems with the steering. They have done nothing but run me around and stress me out over a new jeep that should not be having these problems at less than 16k miles. I have since put my boyfriend in charge because I can't ever seem to get things done without a line of excuses from them. Yesterday **** said my vehicle would be ready today and now they are saying Monday. Thank you for your time.
Desired Settlement: No one should have to deal with these issues from the staff on a new vehicle that is constantly breaking. I believe it is a lemon but they argue that. I don't know what else to do but file a complaint.
****** ******* uses her vehicle for Rural routes which is commercial use of vehicle and this type of model is not suited for. If Chrysler was aware of what she used the vehicle for there would be restriction on her warranty based on the ware and tare of the work she does. Unfortunately for her we were busy that day she unexpectedly dropped it off and we got to it as quick as possible (the following day). We got her a loan vehicle for good will to try and make her happy the first vehicle did not make her happy so we gave her a 2nd vehicle and that still wasn't sufficient. Unfortunately as far as the tires are concerned, the ware factors of the tires are because of road conditions not from our drivable of the vehicle. We will do anything that falls in scope of warranty to help ms sorrels out for as long as where able. She was not responsible for any part of the bills at any time while here at Cecil Motors.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved