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Southeast Texas

BBB Accredited Business since

Cecil Atkission Chrysler Jeep Dodge Ram

Phone: (409) 883-2828 Fax: (409) 883-4230 View Additional Phone Numbers 4103 Ih 10 E, Orange, TX 77630 View Additional Email Addresses http://buycecil.com View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cecil Atkission Chrysler Jeep Dodge Ram meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Cecil Atkission Chrysler Jeep Dodge Ram include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Additional Information

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BBB file opened: March 01, 2008 Business started: 03/01/2008 Business started locally: 03/01/2008 Business incorporated: 04/09/1981 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Transportation
8350 Eastex Fwy, Beaumont TX 77708
www.dot.state.tx.us
Phone Number: (888) 368-4689
aharri2@dot.state.tx.us

Type of Entity

Corporation

Business Management
John Starnes, General Manager Kara Morich, Service Manager Lee Reeves, Sales Manager
Contact Information
Principal: John Starnes, General Manager
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Truck Dealers

Alternate Business Names
Cecil Motors L.L.C.

Additional Locations

  • 4103 Ih 10 E

    Orange, TX 77630 (409) 883-2828 (409) 883-8451

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (409) 779-1992(Phone)
  • (409) 883-8451(Phone)
  • (830) 257-6121(Phone)
  • (877) 444-1091(Phone)
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Additional Web Addresses

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Additional Email Addresses

  • - Communication/Mass Email
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Complaint Detail(s)

6/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I wish to file a complaint against Cecil Atkission Chrysler Dodge Jeep 4121 W Lutcher dr. Orange, TX 77630. Their phone number is (877) 444-1091. I bought my 2012 Jeep Patriot brand new from there in August 2013. Since then It has been in the shop three times, twice of which were for the front end. The first time they did not fix the problem with the front end. I let them know when I put it in the second time because the window switch had stopped working. After having my vehicle for over 24 hours and not even looking at it I had to have my father call to get that done. I had to fight for a rental which I could not even use to do my job. I got it back the front end never got looked at and it was still popping. I then had two tires replaced for going bald at only 11k miles. They are now bald again because of the front end less than 5k miles later. They refuse to do anything about the tires insisting its because of my job. I am a rural carrier however a 50k tire should last much longer than this. Then, I put it back in the shop on Tuesday when there was a louder pop followed by difficulty with the tires rotating and problems with the steering. They have done nothing but run me around and stress me out over a new jeep that should not be having these problems at less than 16k miles. I have since put my boyfriend in charge because I can't ever seem to get things done without a line of excuses from them. Yesterday **** said my vehicle would be ready today and now they are saying Monday. Thank you for your time.

Desired Settlement: No one should have to deal with these issues from the staff on a new vehicle that is constantly breaking. I believe it is a lemon but they argue that. I don't know what else to do but file a complaint.

Business Response: ****** ******* uses her vehicle for Rural routes which is commercial use of vehicle and this type of model is not suited for. If Chrysler was aware of what she used the vehicle for there would be restriction on her warranty based on the ware and tare of the work she does. Unfortunately for her we were busy that day she unexpectedly dropped it off and we got to it as quick as possible (the following day). We got her a loan vehicle for good will to try and make her happy the first vehicle did not make her happy so we gave her a 2nd vehicle and that still wasn't sufficient. Unfortunately as far as the tires are concerned, the ware factors of the tires are because of road conditions not from our drivable of the vehicle. We will do anything that falls in scope of warranty to help ms sorrels out for as long as where able. She was not responsible for any part of the bills at any time while here at Cecil Motors.

**** ******, Service & Parts Director
Cecil Atkission Chrysler Jeep Dodge

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved