BBB Accredited Business since

Anderson Ford

Additional Locations

Phone: (281) 592-2611 Fax: (281) 593-0401 View Additional Phone Numbers 13872 Highway 59 South, Cleveland, TX 77327 http://www.andersonfordmercury.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Anderson Ford meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Anderson Ford include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Anderson Ford
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: December 03, 1993 Business started: 08/01/1991 Business started locally: 08/01/1991
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles

http://www.txdmv.gov/

Business Management
Alfred Anderson, President Sharon Anderson, Executive Assistant Will Wightman, Service Manager
Contact Information
Principal: Alfred Anderson, President
Customer Contact: Sharon Anderson, Executive Assistant
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Truck Dealers Auto Repair & Service New Car Dealers (NAICS: 441110)

Industry Tips
BBB Tips on Auto Repair

Customer Review Rating plus BBB Rating Summary

Anderson Ford has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 13872 Highway 59 South

    Cleveland, TX 77327 (800) 539-8675 (281) 592-2611

  • PO Box 1148

    Cleveland, TX 77328

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/29/2015 Billing/Collection Issues
4/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I bought a 2012 truck from Anderson Ford with only 1,000 miles on it.  It came with a sun roof that has done nothing but leak from the day I bought it.  I've taken it in to get fixed 6 times and all they tell me it was put in after market.  When I bought the truck it was installed already and sold to me without being told it was after market installation.  They want me to have it fixed at my expense.   And also transmission was bad in truck.  They keep telling me it's not and they come up with every excuse in the book not to help a customer.  They say the extended warranty nor the factory warrantry covers my issue with sun roof.

Desired Settlement: I want my truck fixed properly and not let them tell me what is wrong with the truck I drive every day.  Listen to the customer,

Business Response:

Per phone conversation with BBB:  We feel like this complaint is resolved.  It's been taken care of already.

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12/7/2012 Advertising/Sales Issues