BBB Business Review

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BBB Accredited Business since

Conn's HomePlus

Additional Locations

Phone: (409) 832-1696 Fax: (409) 835-5649 View Additional Phone Numbers 3295 College St, Beaumont, TX 77701 View Additional Email Addresses http://www.conns.com


View BBB Rating for Conn's HomePlus's headquarters.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Conn's HomePlus meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for Conn's HomePlus. BBB of Greater Houston and South Texas has the full report as that BBB handles all complaints for Conn's HomePlus.


Additional Information

BBB file opened: February 01, 1963 Business started: 01/01/1890 Business incorporated: 01/28/1971 in TX
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Licensing & Regulations
PO Box 12157, Austin TX 78711
Phone Number: (512) 463-6599

Type of Entity

Corporation

Business Management
Theodore Wright, CEO/President Sydney Boone, Corp. General Counsel Walter Broussard, Sr. VP of Sales & Store Operations Connie Davis, Human Resources Carin Falconer, Vice President Service Division Dana Holman, Ecomm Manager Michael Poppe, COO David Trahan, President Retail Division Kathryn Trahan James, Consumer Relations Officer Clint Walton, Corporate in The Woodlands Kimberly Wycoff, Team Lead
Contact Information
Customer Contact: Kathryn Trahan James, Consumer Relations Officer
Principal: Theodore Wright, CEO/President
Business Category

Appliances - Major - Dealers Appliances - Small - Dealers Computers - Furniture Electronic Equipment & Supplies - Dealers Exercise Equipment & Machines - Sales Furniture - Retail Karaoke Machines & Tapes Lawn Mowers Mattresses Vacuum Cleaners - Household - Dealers Home Electronics

Alternate Business Names
Conn's Conn's Credit Company
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.