BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Industrial Safety Training Council meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Industrial Safety Training Council include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Business ManagementPatty Collins, Interim President/CEO Andrea Bernard, Accounting Joe Clark, Marketing & Business Development Director Camille` Philp, Accounts Payable Robert Reynolds, Lead Multimedia Developer Darci Simpson, Communications Coordinator
Safety Consultants Environmental & Ecological Services Environmental Consulting Services (NAICS: 541620)
Alternate Business NamesISTC
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Additional Phone Numbers
- (409) 724-7064(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I was required to receive safety training for a specific job through ISTC. Upon registering, I was given tho prion of using my SSN or passport as primary identification. When I arrived to the office for training, they refused my passport and would not let me register without using my SSN. Even after pointing out it was illegal, the manager refused my request.
Desired Settlement: In addition to changing the policy, I would like confirmation and verification that my personal information (I.e. SSN) is removed from all of ISTC files and databases.
The requirement of a trainee to supply their social security number is established by the facility the trainee seeks to enter, not ISTC. The social security number verification is an essential step in establishing the identity of the trainee. ISTC can conduct training without a social security number if the facility the trainee seeks to enter issues a waiver. This individual was informed on arrival that they had the option of supplying their passport and receiving non-reciprocal training (non-certified) provided the facility the individual sought to enter would approve the request. He chose instead voluntarily to supply his social security number.
A requirement that a trainee supply their social security number is not illegal. They have the absolute right to refuse. ISTC collects the social security number consistent with the laws of all 50 states. Our records indicate that Mr. ****** was from New Jersey. We have previously had customers who are under a misimpression that New Jersey law prohibits this type of request. Our research indicates that it does not. The ISTC process is consistent with New Jersey law.
In connection with the delivery of a specific facility’s training program, the retention of the social security number in connection with the certification that that training was received by the individual is mandated by the facility and ISTC cannot remove the record without specifically informing the facility, probably invalidating the ability of the individual to work in that facility. Without agreeing to do so, we would be happy to review the status of the record if the individual confirms they no longer are working and do not wish to work in the future in the facility in question.
If you have any questions or need further information, please feel free to contact me.
***** *******, PHR, CAE
Vice President Operations - Nederland
Regardless of the companies response, this was the treatment I received. I did not have any time to persue this matter on-site because the training course was all day and I needed to be at the Plant the next day. If I had felt that there was an alternative option to leave and return at a later date, I would have.