BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Byron's RV Repair LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Byron's RV Repair LLC include:
- 4 complaint(s) filed against business
Factors that raised the rating for Byron's RV Repair LLC include:
- Length of time business has been operating
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementKathy Barge, Owner Byron Barge, Owner
Recreational Vehicles - Repair & Service Auto Repair & Service
Industry TipsBBB Tips on Auto Repair
19733 Fm 365 Rd
Beaumont, TX 77705 (409) 550-3240 (409) 794-2243 Directions
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Additional Phone Numbers
- (409) 550-3240(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: RV –Refrigerator Drama 03/11/2015 Called Warranty Company to let them know Ice Box had went out was advised to find a certified RV technician that does warranty work to come look at it. I contacted Byron’s RV Repair, LLC, 19733 FM 365, Beaumont, TX 77705 (409-794-2243), He came out on 03/12/2015 and took a look and said the cooling unit had gone out. The Warranty Company was contacted again to appove the work and after their approval Byron’s came back out on 03/15/2015 to make the repair. During the coarse of making this repair they dented the Refrigerator Door, Scratched My Drawer badly and facing on the trim work of kitchen. My husband was home during this time and he said Byron himself apologized profusely and promised to order a new door and a new cabinet door to replace the damage they did. On 03/16/2015 I called Byron’s office to let them know that my icemaker that was working before they took out the refrigerator was no longer working. On 03/18/2015 my husband had already went back out on the road as he is a truck driver received a call from Byron’s office and was told by the lady that all parts were in and they would come fix the damage and check out the icemaker on 03/19/2015. 03/19/2015- I took off work to go meet and let them in they did not show up intil approx 03:30PM. Byron knocked on the door came in flipped the switch down on the icemaker and went around back of trailer to look and something he came back stuck his head in my door and said if its not making ice in about 30 minutes call me. I said wait a minute I was told that you were coming to fix my door and replace cabinet that was torn up. He said oh no those parts have not came in yet. I told him that his lady in his office called my husband said they were in and that you would be fixing it today. He said sorry for the confusion but they are not in yet I will be back to fix it when they come in. I said and by the way I had the switch flipped off on the icemaker because there was no water coming into the icemaker and I did not want to take a chance in damaging it. I told him I am not a repairman but in all my years of living I did know it takes water to make Ice. He said well give it a few minutes and call me if it doesn’t do anything. I left it alone for about and hour nothing happened so I called his personal cell number as directed someone named ***** answered and I told him Icemaker was still not working, ***** said he would tell Byron and have him call me right back. I never received a returned phone call. 03/23/2015 My huband called the main office number and spoke to the lady to advise her still no icemaker working and why had she told him parts were in and things were going to be fixed on 03/19/2015. Basically was told same thing she would tell Byron and sorry for mix up on parts. 04/01/2015 My husband received a call stating they would be out 04/02/2015 to fix icemaker and make all other repairs. I took off work @ 1:00pm again to go meet them I waited until around 03:30pm and called Byron’s Office to see where they were. I was told at that time they were on their way that they had gotten stuck on a previous job and should be a my house in a few minutes. At 4:15pm I called the Office again and spoke to the lady this time I was told that they were not going to make it to Crystal Beach today and would have to reschedule. I did become upset and ask her when she plan on letting me know this and told her this was poor business practice. I explained to her that everytime they come out I have to take off work. I had just hung up from speaking to this lady and my Daughter and Son in law pulled up and said Byron’s repair van was just pulling out of the RV Park about 1 block away and they stopped and ask them if they were on their way to my house and ***** told her no that the lady in the office had called and cancelled the appointment, my daughter said no my Mother took off work and is waiting for you. He told my Daughter he was sorry but it had been cancelled by the lady in the office. I called again immediately and spoke to the lady in the office and I told her at that time there was two kinds of people in this world that makes me irate and one was a thief and the other a liar and she had just been caught red handed lying to me. I told her there had better be someone at my house to make the repairs the next day 04/02/2015. 04/02/2015- ***** and someother guy showed up they installed a new icemaker and I explained to this man that the icemaker was not bad that it was working before they took my refrigerator out to make repairs that it had not worked since they put it back in. He said they were going to put in the new one anyway. They put in the new one and it did not work either. He said it was either a cellanoid or wiring problem and they did not have the parts on the truck so they would have to come another day. I said I was told you would also fixing my refrigerator door and cabinet door today and I was told by ***** that none of this stuff had came in yet. I said no that’s not correct because the lady in your office called my husband and said it had all came in. He called the lady in the office and she told him the door came in but the door they ordered came in damaged also and they had to reorder it agsain and the cabinet door had not came in at all. I explained to ***** that I was tired of getting the run around and being lied to. I told him I just want my suff fixed that you guys tore up. He said he was one of the guys there the day all the damage was done and he knew how I felt and was sorry they would get it fixed. My Son-In Law **** ***** was here and heard all conversations that took place this day. In the interim since 04/02/2015 either my self or my husband called the Office or Byron on a daily basis and we continually get the run around. We will see when we can get you on the schedule and call you back or we will talk to Byron and call you back and they NEVER return the calls. Finally on 04/29/2016 my husband called and was told they would be at the house on 04/30/2015 to make all repairs. At about 03:30pm they still had not shown up and my husband called Byrons cell and he told him they were on another job and would definitely be coming. At 07:21pm they were again another no show so I texted Byron myself (Still Have the Text on my phone) I said this is ***** ******* I was promised by you that you would be here its now 07:21pm where are you? The reply I got was I am still working Mrs. *******, I am sorry that it is 07:30 but think how I feel Ive been working since 7 this morning. Im on job number 8 and have 4 more including you. I havent forgotten about you. Thank you for your patience, Signed Byron. I texted back saying Im sorry Im not trying to be ugly by no means but this has been going on for how long now and I know the dent in my icebox was an accident but this is my home and it makes me sick to look at it everyday knowing that we paid $80,000 for this trailer and its looks like a piece of crap. Not only that I have been without an icemaker since the day you guys fixed the refrigerator. (His Reply Back)> Im sorry for the inconvienience, we will get you fixed up. At 07:59 I text him and ask him if we were not looking at the next day for him to show up but did not receive a reply. Since then we have again called and texted and keep getting told that they would call have Byron call us back and he never has. On 05/05/2015 I texted Byron telling him this has been drug out long enough I need to know when you are going to fix my trailer and got no reply. My husband and I have both have tried calling the office and it goes to voice mail and Byrons voice mail is full you cannot leave a message and he will not reply to text. Effecitve 05/06/2015 my refrigerator has went out again and I have lost a substancial amount of food. We again tried calling and it just goes to voice mail as it appears they are now avoiding our calls. I called the Warranty Company and told them what was going on and they said the part that Byron’s replaced was under warranty through the company Byron’s bought the part from and it was Byron’s RV’s responsibilty to fix it. So now we have an Refrigerator that does not work and icemaker that does not work, a refrigertor door that is dented to high heavens and a cabinet door and trim that is scratched badly and they will not make good on their work. I want all these repairs made and my home fixed as promsied.
Desired Settlement: We want all items that were torn by these people repaired and my refrigerator fixed that has went out again same problem they supposedly fixed to begin with and We need it done in a timely manner as this is our home and We have lost food now twice and We are currently having to live without an icebox. This is not just like you can got out and purchase a new refrigerator ourselves and install.
The refer. cooling unit was replaced. Client is correct on dent on refer. door, scratched drawer facing. Drawer facing was ordered and was given to customer as requested by Mrs. ****** to be placed in man cave Prior to this claim. Customer has called may times, parts were ordered waiting manufacture and parts being sent. We have had contact with Mr. and Mrs. ****** prior to this claim and they were aware of these problems with ordering. Byron's RV was contacted by Mr. and Mrs. ****** due to the issue again with this refer on. Byron went out 05/08/15 and discovered that the new cooling unit that was replaced was clogged which is a manufacturer warranty Byron's rv takes no blame for the warranted item failing. The manufacture warranty is sending a new cooling unit which is ESTIMATED to being at Byron's rv 5/20/15. Byron's rv will schedule an appointment when cooling unit is received. The only damage that was mentioned by customer is refer. door panel which will be installed after new cooling unit is replaced, and drawer facing which will also be installed after new cooling unit is replaced due to having this problem again. The ice maker was working as of 05/10/15 said Mrs. Robbins.
Byron's RV Repair, LLC,
Read Complaint Details
Complaint: They charged me for parts they didn't change.(vent cover) They fail to show any proof of changing out furnace, like warranty. They installed a new radio that you cannot turn the power off resulting in a dead battery when you store trailer. They bent king pin but never told me until they had a welder straighten. It does not measure out to be straightand is hard to hookup. I know nothing about welder.(if certified or shade tree) I know i do not want to lose trailer traveling down the highway. Vent cover $117.00 furnace I need paperwork or $811.00 Need king pin checked out by a different repair shop. I have called and they said they would take care of situation. They have not.
Desired Settlement: Refund for parts not changed.( vent cover & furnace) Fix radio so you can turn it off. They need to pay to have king pin check out.
Mr. ****** has not complained about a radio nor the fifth wheel hitch, he hooked the camper to his truck the day he left with it, and had no complaint until after he took it on vacation and never called during his travel time to complain. The only complaint was the vent and furnace. Both parties agreed when he came back from vacation Byron's RV was to come and install the new vent. Mr. ****** contacted Byron's RV via email and by phone we explained to Mr. ****** the vent could not be changed in the rain we would schedule a day when it was not raining to come install the vent. The next day he requested his money back on the vent and furnace. The furnace was changed. He requested warranty information on this part, furnaces do not come with warranty booklets only an owners manual which was lost along with Mr. ****** entire work history folder which was left in the said rv by an employee. In good faith to Mr. ****** we will come out to his rv and replace the furnace while he is present to prove to him it was replaced as long as the furnace in the rv comes back to Byron's RV. Byron's RV will not refund Mr. ****** for the furnace and him keep the new furnace in his rv.
|3/28/2013||Problems with Product/Service|
|10/19/2012||Problems with Product/Service|