BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Impact Plumbing, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Impact Plumbing, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Texas State Board of Plumbing Examiners
Phone Number: (512) 458-2145
Type of Entity
Limited Liability Company (LLC)
Business ManagementCharles Marcum, President Gabby Hanners, Office Administrator
Plumbers Plumbing - Contractor Plumbing Drains & Sewer Cleaning Water Heater - Tankless Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Alternate Business NamesBenjamin Franklin Plumbing
3944 Main Ave
Groves, TX 77619 (409) 962-5547 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (409) 212-9600(Phone)
- (409) 962-5215(Phone)
- (866) 867-5309(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I Feel I was overcharged for services. Sprayer on kithchen facuet went out it could not be repaired so one of their faucets was installed the job took a little under 1 hour to repair. I was quoted a $200.00 charge on phone but the final charge was $385.00. I have discused this with the owner and he told me I got a discount it should have been $418.oo. I feel this was unfair business practices.
Desired Settlement: I am asking for the refund of $185.00 which would be the difference of the quoted price and the actual charge.
Mr. ******** came in to our office and explained what his problem with his kitchen sink faucet was. A plumber was in the office at the time, and told Mr. ******** we would waive the trip charge and come take
a look at the faucet right then. The plumber followed Mr. ******** home. The plumber looked at the faucet and knew it couldn't be fixed. He told Mr. ******** he would have to replace the faucet and quoted him
a price of $385.00. Mr. ******** agreed and signed the authrozation to proceed with the work. Our plumber then replaced the faucet and Mr. ******** wrote a check for the work completed. In no way was the customer mislead
about the price of the the job, because we always get a signature from the home owner before any work is started. We will not be issueing a refund due to this fact.
|11/12/2012||Problems with Product/Service|