Business ProfileforMCM Elegante' Hotel and Conference Center

On July 9, 2022, my partner and I decided to stay at the MCM Elegante with the idea that this was a 4-star hotel, as stated online. With great amenities, wonderful pool and courteous staff. That was the furthest from the truth. We were greeted with horrible staff, very rude and unprofessional. Terrible service at Hemingway Cafe (never greeted by anyone) and the pool was horrible, the pool attendant was even drinking while working. The room was dirty, with the toilet crusted with black dirt and the bathtub looked like it hadn't been cleaned in months. Barely had any of the amenities that were promised, plus we didn't get the correct room that we paid for. We were refused room service (with everything being out of stock) and the front desk did not care to assist us with our problems. We couldn't even stay due to the conditions of the room, the fact that the staff was extremely rude and unhelpful, and that almost every room in the 3rd floor of the Cabana section was smoking weed. The hallways reeked and the other people staying in the rooms near us were very loud. We were not there for more than four hours, and once I turned in the key early, I told the front desk that I would be speaking to a manager. And she said "good luck." And she then told me that the receipt would be sent in the morning. All I ask for is a refund for the stay, since we didn't even stay. The attached PDF is the receipt. Thank you.