This business is not BBB accredited.
Phone: (409) 924-7300 Fax: (409) 924-7373 2525 N 11th St, Beaumont, TX 77703 View Additional Web Addresses
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Beaumont Lodge include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementRose Touchstone, Manager
Hotels Banquet Facilities Conference Centers
Alternate Business NamesTravelodge
THIS LOCATION IS NOT BBB ACCREDITED
2525 N 11th St
Beaumont, TX 77703 (409) 924-7300 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I am a business owner myself and I am building a home in the Beaumont area and chose Beaumont Lodge for my extended stay. I had an issue with my money not being credited to my card so I called and inquired about it from the manager *****. This is where it all gets crazy. She felt I shouldn't inquire about my money so she put a note in the computer not to rent to me because I was harassing an employee. Now once again I own my own business I would never jeopardize my self in such a manner. $200.00 is enough to inquire about. I tried going up there to speak with the manager but was turned down. I called the corporate number and I received no response from anyone. This is unacceptable and should be addressed. The last room I was in actually had Bed Bugs and that's why I cancelled the stay. I would like a call from The District Manager in regards to this matter. ###-###-####
On 11/10/14 ******* ****** was a guest at our Hotel Beaumont Lodge, she requested that housekeeping clean her room everyday at the tie she made her request for daily room cleaning, our policy was explained to her that our guest who stay with us weekly have their rooms cleaned once a week and that she could bring her towels and linen to the front desk to be exchanged for linen. About two hours later Ms ****** returned to the front desk and wanted to check out and get a refund, informed Ms ****** that I needed her credit card to refund her money back to her card. She asked to have money refunded as cash. I explained to her that our refunds are processed in the original form of payment that was used. Ms ****** said ok and that her deposit was made by cash. When Ms ****** was checked out, she received $40 deposit in cash and $197.75 was credited back to her credit card. She was informed that it may take 3-5 days to post to her card depending on her bank. On 11/12/14 Ms ****** called the hotel inquiring about her refund being put back on her card. I explained to her that it may take 3-5 days depending on her bank. About 15 minutes later she called again stating that she'd spoken someone at her bank and the transaction was still pending and that the manager could fax a release authorization for. I explained to her that a manager was not in at the time of her call, but leave the message. Ms ****** then wanted a phone number for a manager and was informed that personal information for managers are not given out. Ms ****** became argumentative saying that I needed to contact someone because the Hotel had her money and she was coming up here. She stated that she was a manager in retail and she knew for a fact that if someone pays by credit card they could be refunded cash instead. She was informed that our policy is that refunds are processed by original form of payment. Ms ****** called several time throughout the week, die to this she was placed on the Hotel's Do Not Rent list. Ms ****** came to the hotel weeks later wanting to rent a room and was informed that she'd been placed on the Do Not Rent list and was upset that she could no longer rent rooms at our property. She came to the hotel a few days later, this time wanting to know why she could no longer stay here, and was informed that because she called continuously that became a form of harassment. It's unclear as to why she wanted to rent a room at the hotel when she feels as thought we did not refund her money when she checked out. The room that Ms ****** stayed in was thoroughly inspected and no traces of bedbugs were found.
As part of the Hotel's policy, Management reserves the right to refuse service to anyone, this is on the Hotel's registration card that every quest signs when they check in.