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A BBB Accredited Business since
BBB has determined that Balboa Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Balboa Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementNick O'Neill, Owner Mary O'Neill Roxanne O'Neill
Fireplaces Furniture - Outdoor Advertising Specialties
7270 Highway 105
Beaumont, TX 77713 (409) 838-1636 Directions
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Additional Phone Numbers
- (800) 259-1636(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Sold me a faulty fireplace system for a propane fireplace. It never worked right. My contractor went to him for a replacement system and he advised using a natural gas replacement system. I understand it is illegal for him to sell a nat gas system that he knows is going into propane unit. **** the manager is a liar and a crook.
Desired Settlement: Replace system so that it operates as it should or refund.
On 10/14 we installed two gas log assemblies in Mr. **** houses, one natural gas system at his home on *** road, and one LP burner system at some other home he has not far from his *** residence.
The LP system we sold and installed for him in the second home has a push button ignition safety pilot system on it required for LP gas log sets. He choose to only let us install the burner and he used an older log set to go on it which was fine and would not be an issue.
At the time he did not really care for the new system and I explained that since it was LP that it was required, even though we were replacing one he already had that did not have this safety pilot on it. About the 13th of this month I received a call from a man (I assume it’s the contractor he mentioned, I did not get the name) he identified himself as Mr. **** when he called and told me he was having trouble lighting the pilot. I offered to service the unit but he insisted on going back with the system he had before, even though he knew it was unsafe. So we discussed what items he would need to put it back the way it was before and that was what he wanted to do, and at that time I told him it was not safe, but he insisted.
The items came in and when he came to pick them up on a Thursday I think, he told me he was not Mr. **** but that Mr. **** was a good friend and he was taking care of it for him. He paid cash and was on his way. This contractor must have took out the system we had put in and installed what he picked up. That Monday when I came in my service technician told me Mr. **** was on the phone and was not happy, so I took it over for him. I offered again to service the unit for him, but the only way I could do that was if it was installed into the fireplace. We do not have a way to service inside of the showroom. Mr. **** wanted us to take out what the contractor had installed and re-install the system we had originally installed for him, and do it all for no charge. I offered at that point to let him bring it to me and we would figure out a way to work on it in the showroom. Well needless to say, that was not what he wanted.
The same day (Monday) that Mr. **** called, the contractor called to ask me about part of the installation he was doing, I let him know that Mr. **** had called me that morning and that he was not happy with any of the work he had done to Mr. **** gas logs. I asked the contractor if he had talked to Mr. **** and he told me he had spoken to him over the weekend, he had no idea about Mr. **** calling. Then we received the letter from the BBB.
Since the system was uninstalled/serviced by someone other than us it would be a big risk/liability on our part to even try to work on it for fear that it may have incurred other issues or broken parts when removed. All of our warranty and products warranty are now voided, it’s basically out of our hands at this point.