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This Business is not BBB accredited

The Wedding Hub

Phone: (409) 721-9482 1301 Port Neches Ave, Port Neches, TX 77651 http://www.wedding-hub.com View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for The Wedding Hub include:

  • Length of time business has been operating
  • Failure to respond to 1 complaint filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Additional Information

top
BBB file opened: September 07, 2011 Business started: 05/25/2011 Business started locally: 05/25/2011
Type of Entity

Sole Proprietorship

Business Management
Angel Dauphine, Owner/Event Specialist
Contact Information
Principal: Angel Dauphine, Owner/Event Specialist
Business Category

Event Planners Bridal Shops Caterers Wedding Supplies & Services Wedding Consultants


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1301 Port Neches Ave

    Port Neches, TX 77651 (409) 721-9482

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BBB Complaint Process

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Additional Web Addresses

  • http://www.facebook.com/theweddinghub
  • https://twitter.com/theweddinghub
  • http://www.etsy.com/shop/TheWeddingHub?ref=shop_sugg
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Complaint Detail(s)

6/20/2014 Delivery Issues
3/20/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I have waited over a month for a product that I was told would take 2 wks. I have made several attempts to contact seller but have not even received I have waited over a month for a product that I was told would take 2 wks. I have made several attempts to contact seller but have not even received a single response. The seller said 2 wks, only after I bought the item did they put up march 25th as the ship date, close to 9 wks after my purchase. this is so not right. and false business practice

Desired Settlement: I would like a full refund

Business Response: Initial Business Response /* (1000, 10, 2014/03/18) */ A full refund has been issued to the customer via paypal and the case has been closed. I previously contacted the customer through ETSY and she stated if a refund was issued in full that she would gladly remove this claim with the BBB. I received an email today from Paypal stating that the refund has been issued and the case has been closed. I am hopeful that the customer will remove this claim.

BBB's Final Determination: Consumer accepted resolution offered by the business.

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