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Find a Location

FivePoint Credit Union has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • FivePoint Credit Union

      3700 Skyline Dr Nederland, TX 77627-8303

      BBB Accredited Business
    • FivePoint Credit Union

      4401 Highway 73 Port Arthur, TX 77642-2220

      BBB Accredited Business
    • FivePoint Credit Union

      4005 Dowlen Rd Beaumont, TX 77706-6850

      BBB Accredited Business
    • FivePoint Credit Union

      141 N Lhs Dr Lumberton, TX 77657-8697

      BBB Accredited Business
    • FivePoint Credit Union

      1300 Highway 69 N Nederland, TX 77627-8014

      BBB Accredited Business

    Business ProfileforFivePoint Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/28/2021

    Years in Business: 88

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    FivePoint Credit Union has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • FivePoint Credit Union

        3700 Skyline Dr Nederland, TX 77627-8303

        BBB Accredited Business
      • FivePoint Credit Union

        4401 Highway 73 Port Arthur, TX 77642-2220

        BBB Accredited Business
      • FivePoint Credit Union

        4005 Dowlen Rd Beaumont, TX 77706-6850

        BBB Accredited Business
      • FivePoint Credit Union

        141 N Lhs Dr Lumberton, TX 77657-8697

        BBB Accredited Business
      • FivePoint Credit Union

        1300 Highway 69 N Nederland, TX 77627-8014

        BBB Accredited Business
      Location of This Business
      3700 Skyline Dr, Nederland, TX 77627-8303
      BBB File Opened:
      1/1/1986
      Years in Business:
      88
      Business Started:
      8/1/1935
      Business Started Locally:
      8/1/1935
      Accredited Since:
      7/28/2021
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Alternate Business Name
      • FivePoint Federal Credit Union
      • 5Point Credit Union
      • Texaco PAW Employees Credit Union
      Business Management
      • Mr. Erik M. Shaw, President/CEO
      • Mr. Kenneth Miller, Executive Vice President
      • Ms. Linda Estes, Administrative Assistant
      • Ms. Kristen Bellanger, Senior Vice President of Marketing
      • Ms. Vicki O'Dell
      • Mrs. Karen Blum, Vice President of Marketing
      • Ms. Chassidy Bohanon, Vice President of Operations
      • Ms. Jennifer Webb, Senior Vice President of Lending
      • Ms. Victoria Campbell, Business Development Coordinator
      • Ms. Aimee Slott, Vice President of Commercial Lending
      Contact Information

      Principal

      • Mr. Erik M. Shaw, President/CEO

      Customer Contact

      • Mr. Erik M. Shaw, President/CEO
      Additional Contact Information

      Fax Numbers

      • (409) 962-5067
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/19/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      The creditor has provided incorrect information on my credit report. I've reached out to both the *** and the creditor to address this issue. It's important to note that continuing to report a charge-off on a consumer's credit report after it has been written off is against the law.The creditor has already discharged the debt and received a tax write-off for it, yet they are still reporting it on my credit report as a charge-off and attempting to collect it. This behavior may constitute tax fraud.I insist that this account be removed from my credit report, and I want to emphasize that if I do not receive a response from them, I will consider pursuing legal action.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Arethea B

      1 star

      12/22/2023

      I'm trying to build my credit, was told I could go online and view prequalifying for offers without affecting my credit score. Not true, I entered my information it stated that I needed more information to receive the results I did. Never received offers, but I did receive a HARD INQUIRY on my credit report. Called the branch inquiring about the hard inquiry when I was only searching for prequalifying offers. I was told I applied for a loan and there was nothing they could do. This is deception at its finest telling people it won't affect their credit but it does. Very disappointed.

      Local BBB

      Better Business Bureau in Southeast Texas

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