This business is not BBB accredited.

BBVA Compass Bank

Additional Locations

Phone: (409) 981-7000 Fax: (409) 832-7857 View Additional Phone Numbers 700 Calder St, Beaumont, TX 77701 View Additional Email Addresses http://www.compassbank.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


BBB Complaint Information

Find aggregate BBB complaint information for BBVA Compass Bank. BBB Serving Central & South Alabama has the full report as that BBB handles all complaints for BBVA Compass Bank.


Additional Information

BBB file opened: January 01, 1985 Business started: 01/01/1985 Business started locally: 01/01/1985
Business Management
Lana Thibodeaux Dan Brown, Commercial Banking City President Bonnie Burke, Operations Manager Rosie DeLano, VP and Trust Officer Chael Hanley Nicole Holbert, Admin Asst for Kenny Beard Pam Hollyfield, Branch Retail Executive Cheryl Maddox, District Operation Services Mollie McDaniel, Administrative Assistant Sandy McPayne, Mike Hatton's Secretary Tiffany Neuyen, Calder West Branch Manager Dessie Richard Julie Russ, District Retail Executive JoAnn Watts, Assistant to Local President
Contact Information
Principal: Lana Thibodeaux
Business Category

Banks Banking Services

Alternate Business Names
Compass Bank

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    100 East Avenue G

    Silsbee, TX 77656 (409) 385-8670

  • THIS LOCATION IS NOT BBB ACCREDITED

    100 North LHS Drive
    (Inside Wal-Mart)

    Lumberton, TX 77657

  • THIS LOCATION IS NOT BBB ACCREDITED

    1100 North Highway 96
    (Inside Wal-Mart)

    Silsbee, TX 77656

  • THIS LOCATION IS NOT BBB ACCREDITED

    1105 South Pine Street

    Kountze, TX 77625

  • THIS LOCATION IS NOT BBB ACCREDITED

    2901 Turtle Creek Dr

    Port Arthur, TX 77642

  • THIS LOCATION IS NOT BBB ACCREDITED

    2925 North Dowlen Road

    Beaumont, TX 77706 (409) 981-6122

  • THIS LOCATION IS NOT BBB ACCREDITED

    2927 Nall

    Port Neches, TX 77651

  • THIS LOCATION IS NOT BBB ACCREDITED

    3100 Highway 365

    Port Arthur, TX 77642

  • THIS LOCATION IS NOT BBB ACCREDITED

    3115 Edgar Brown Drive
    (Inside Wal-Mart)

    Orange, TX 77630

  • THIS LOCATION IS NOT BBB ACCREDITED

    319 State Highway 62

    Buna, TX 77612 (409) 994-3562

  • THIS LOCATION IS NOT BBB ACCREDITED

    3260 Central Mall Dr

    Port Arthur, TX 77642 (409) 727-8200

  • THIS LOCATION IS NOT BBB ACCREDITED

    3535 Calder Ave.

    Beaumont, TX 77706 (409) 981-6038 (409) 981-7051 (409) 981-6000

  • THIS LOCATION IS NOT BBB ACCREDITED

    3549 N Twin City Hwy

    Port Arthur, TX 77642

  • THIS LOCATION IS NOT BBB ACCREDITED

    3810 Hwy 365

    Port Arthur, TX 77642

  • THIS LOCATION IS NOT BBB ACCREDITED

    401 N 16th St

    Orange, TX 77630

  • THIS LOCATION IS NOT BBB ACCREDITED

    4145 North Dowlen Road
    (Inside Wal-Mart)

    Beaumont, TX 77706

  • THIS LOCATION IS NOT BBB ACCREDITED

    4285 East Lucas

    Beaumont, TX 77703

  • THIS LOCATION IS NOT BBB ACCREDITED

    620 Highway 105 West

    Sour Lake, TX 77659

  • THIS LOCATION IS NOT BBB ACCREDITED

    660 South Wheeler

    Jasper, TX 75951

  • THIS LOCATION IS NOT BBB ACCREDITED

    680 S Main St

    Lumberton, TX 77657 (409) 755-3320

  • THIS LOCATION IS NOT BBB ACCREDITED

    700 Calder St

    Beaumont, TX 77701 (409) 981-7002 (409) 853-3270 (409) 729-0243 (409) 981-7034 (409) 981-6087 (409) 981-7062 (409) 981-7003 (409) 981-7002 (409) 981-7000

  • THIS LOCATION IS NOT BBB ACCREDITED

    800 West Gibson
    (Inside Wal-Mart)

    Jasper, TX 75951

  • THIS LOCATION IS NOT BBB ACCREDITED

    8150 Memorial Blvd

    Port Arthur, TX 77642

  • THIS LOCATION IS NOT BBB ACCREDITED

    8425 Phelan Blvd

    Beaumont, TX 77706

  • THIS LOCATION IS NOT BBB ACCREDITED

    855 North Main

    Vidor, TX 77662

  • THIS LOCATION IS NOT BBB ACCREDITED

    8585 Memorial
    (Inside Wal-Mart)

    Port Arthur, TX 77642 (409) 981-8006

  • THIS LOCATION IS NOT BBB ACCREDITED

    900 South Margaret Avenue

    Kirbyville, TX 75956 (409) 981-6186

  • THIS LOCATION IS NOT BBB ACCREDITED

    905 South Magnolia

    Woodville, TX 75979

  • THIS LOCATION IS NOT BBB ACCREDITED

    Highway 69 South

    Colmesneil, TX 75938

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 26016

    Silsbee, TX 77656

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 4444

    Houston, TX 77210

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am filing this complaint due to unsatisfactory information regarding my cancelled credit card account. Several compass bank representatives have not been able to explain why my credit card account had been canceled. It was in 2011. However I am still making payments on it monthly. The only thing they tell me is that I have to pay it off and reapply. They also say they cannot find the records regarding why my account was cancelled, which makes no sense.

Desired Settlement: A full explanation of why my credit card account was cancelled.

Business Response: Customer has been contacted and issue is resolved.  Full explanation was given to the customer

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10371866, and find that this resolution is satisfactory to me.

Sincerely,

******** *****

2/21/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have been turned into Telechek due to being a beneficiary on a defaulted account My ex boyfriend opened a checking account with Compass when we were seeing each other. The man at the bank asked him would he like to name a beneficiary in case something happened. He named me. Months down the road, after we broke up, he defaulted on his account, which I did not know. I went to a credit union to open a savings account and was informed I couldn't due to being reported to Telechek. I called them and it was my ex boyfriends account. They said I was named with him on it, and that it clear it up I had to pay $720.I had NO access to this account, and it was NOT a joint account. I talked to a Compass employee at a local branch and she agreed. She took my phone number and said she would look into it and call me. She never did. Everytime I talked to someone at Compass, they said they would make some calls and call me, but nobody ever did. I do not think this is good business to try to make a BENEFICIARY of a defaulted account pay for it, especially since I was NOT married to him and we had broken up. I would really appreciate any help in this matter and it has caused me quite a bit of problems. Thank you

Desired Settlement: Remove my name from this report to Telechek is all I want. I am not responsible for that account.

Business Response: Initial Business Response /* (1000, 5, 2014/02/12) */ Spoke with ***** ********. The error was researched. A correction has been submitted to telechek. Error resolved


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

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