This Business is not BBB accredited

1st Convenience Bank

View Additional Phone Numbers 8585 Memorial Blvd, Port Arthur, TX 77640 http://www.1stcb.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for 1st Convenience Bank include:

  • Length of time business has been operating

Factors that raised the rating for 1st Convenience Bank include:

  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on 1st Convenience Bank
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 14, 2013
Business Management
Shelia Elizondo
Contact Information
Principal: Shelia Elizondo
Business Category

Banks


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    8585 Memorial Blvd

    Port Arthur, TX 77640 (800) 903-7490 (254) 554-4392

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/16/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been banking with First Convenience Bank for 9 months now and when I brought in a $6,500 check on 07/14/2013, they refused to cash it since they could not verify it through the issuer's bank customer service hotline. I was told to bring it back the next day for further verification. 07/15/2013- Deposited check. Check placed on 9 day hold. 07/22/2013- I learned the check reversed by 1st Convenience 07/24/2013- Check still held. Branch Manager said she would contact Loss Preventions. 07/26/2013- Branch mgr said she needed the issuing company to notate their account to grant permission to First Convenience to verify check 07/29/2013- Issuing company states check cleared on 07/16/2013 & agreed to contact branch07/31/2013- Issuing company complies with 1st Convenience's request. I was told my funds would be released in 24 hours 08/02/2013- Check was still on hold. Apparently, 1st makes ANOTHER REQUEST for company to submit paper work verifying the check had cleared. Company complies. I'm told that the funds should be availble by the end of the business day 08/02/2013 - I'm informed that First Convenience provides the company ANOTHER REQUEST to have their bank submit verification themselves. 08/07/2013- I finally recieve a call back from the district manager about this discrepency 14 days later from my inital request sent by customer service. I was told on 07/22 I would receive a call within 72 hours. I resubmitted my request 2 additional times for this date. 08/08/2013- I receive ANOTHER REQUEST from 1st Convenience to have the account representative to fax them a letter verifying herself as an employee of TD ****** Trust and rep of the company's acct. I contact TD ****** Trust cust. service line myself and the Acct Rep calls me bck immediately. I asked the District Manager to please return my check if they cannot release my funds. He said that the bank no longer had my check and that First Convenience Bank could not return it.

Desired Settlement: I would like the funds released within a reasonable time frame, or if 1st Convenience Bank does not have the proper tools or expertise to verify the check on their own I NEED MY CHECK RETURNED IMMEDIATELY. I also would like to request any bank fees accrued at this time to be refunded.

Business Response: Consumer's Final Response /* (3000, 6, 2013/08/16) */ The issue has been resolved. The OCC contacted First Convenience Bank on 08/13/2013.