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Business ProfileforAAA Good Times, LLC
Current Alerts For This Business
On December 31, 2015 BBB reached out to Happy Motors LLC regarding a pattern of complaints filed against the business.
Consumers allege the business verbally states vehicles are in good working condition; however, after the purchase they find their vehicle has numerous repair issues; thus, rendering the vehicle inoperable and unsafe (including one complaint in which the consumer describes a life threatening situation of their vehicle catching on fire). Additionally, consumers allege rudeness and lack of respect by management and employees. Complaint information also indicates confusion regarding warranty and insurance coverage, the withholding of tax, title and licensing paperwork, lack of notification when purchasing salvaged or recalled vehicles and odometer issues such as: business not providing original odometer reading and odometer not working correctly at the time of purchase.
On January 7, 2016, a representative from Happy Motors LLC contacted BBB responding that Happy Motors LLC has approximately 900 accounts and goes above and beyond in making repairs to the vehicles they sell. They carry notes longer but also have a high report rate. They spend approximately $20,000.00 a month on parts purchased for the vehicles they sell and they take care of those who cannot afford to purchase from other Dealers.
Consumers are encouraged to file complaints in writing online at www.bbb.org Or, may call the BBB serving Southeast Texas at: 409-835-5951. Please utilize the following link to contact the Texas Department of Motor Vehicles at: http://www.txdmv.gov/motorists/buying-or-selling-a-vehicle?tab=consumer-protectionOn December 31, 2015 BBB reached out to Happy Motors LLC regarding a pattern of complaints that led to a BBB investigation. BBB found multiple negative online consumer reviews (yellowpages.com, google, etc.) that contained information contradictory to laws regulating car dealerships and were very concerning to BBB.
Consumers allege the business verbally states vehicles are in good working condition; however, after the purchase they find their vehicle has numerous repair issues; thus, rendering the vehicle inoperable and unsafe (including one complaint in which the consumer describes a life threatening situation of their vehicle catching on fire). Additionally, consumers allege rudeness and lack of respect by management and employees. Complaint information also indicates confusion regarding warranty and insurance coverage, the withholding of tax, title and licensing paperwork, lack of notification when purchasing salvaged or recalled vehicles and odometer issues such as: business not providing original odometer reading and odometer not working correctly at the time of purchase.
On 1/7/2016, a representative from Happy Motors LLC contacted BBB responding that Happy Motors LLC has approximately 900 accounts and goes above and beyond in making repairs to the vehicles they sell. They carry notes longer but also have a high report rate. They spend approximately $20,000.00 a month on parts purchased for the vehicles they sell and they take care of those who cannot afford to purchase from other Dealers.
Consumers are encouraged to file all business complaints in writing online at www.bbb.org or may call the BBB serving Southeast Texas at 409-835-5951. Please utilize the following link to contact the Texas Department of Motor Vehicles at: http://www.txdmv.gov/motorists/buying-or-selling-a-vehicle?tab=consumer-protection
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 3985 E Lucas, Beaumont, TX 77708
- BBB File Opened:
- 7/14/2010
- Years in Business:
- 14
- Business Started:
- 12/17/2009
- Business Started Locally:
- 12/17/2009
- Business Incorporated:
- 8/11/2011
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Memorial Motors, LLC
- Driveaway Motors LLC
- Northend Auto Sales LLC
- Business Management
- Robert (Bobby/Bob) Wharton, Owner
- Richard Scott, Registered Agent
- Victoria McBride
- Contact Information
Principal
- Robert (Bobby/Bob) Wharton, Owner
- Victoria McBride
- Additional Contact Information
Fax Numbers
- (409) 840-4901Primary Fax
Phone Numbers
- (409) 832-2400Other Phone
- (409) 842-4300Other Phone
Email Addresses
- Primary
- (409) 840-4901
Customer Complaints
16 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jane D
08/04/2023
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