BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Energy Country Ford Lincoln meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Energy Country Ford Lincoln include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Energy Country Ford Lincoln
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1982 Business started: 01/01/1955 Business started locally: 01/01/1955 Business incorporated 01/01/1964 in
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Motor Vehicles

http://www.txdmv.gov/

Type of Entity

Corporation

Business Management
Larry King, Owner Becky Darder, Office Manager Patti King, General Manager Rob Kistner, Sales Manager Susan Trahan, Certified X Plan Partner Specialist Aaron White, Service Manager Robert White, Sales Manager
Contact Information
Principal: Larry King, Owner
Business Category

Auto Dealers - New Cars Truck Dealers Auto Body Repair & Painting Auto Repair & Service New Car Dealers (NAICS: 441110)

Products & Services

Energy County Ford Lincoln Mercury Suzuki offers the following goods and services:New Car Sales, Used Car Sales, New Truck Sales, Used Car Sales, Auto Service and Repair. auto body repair and painting,Collision repair, Complete tire center.

Industry Tips
BBB Tips on Auto Repair

Additional Locations

  • 4545 N Twin City Hwy # 347

    Port Arthur, TX 77642 (409) 962-8383

  • PO Box 1488

    Port Arthur, TX 77641

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/2/2015 Problems with Product/Service
3/17/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: In March of 2013, we purchased a new 2013 Ford Focus from Energy Country Ford. We traded a 2012 Ford Focus in, which was also purchased from Energy Country Ford because we were having issues with that one. In July, the car started making a rattling noise then started hesitating off and on. ****** **** took the car to Energy Country Ford around August and one man told him it was normal for the car to do that and another man there told him it wasn't normal. They made no service report. We think they might have been tired of dealing with us because of the issues the 2012 had had. We took the car to ******** when the car got worse and started hesitating. ******** has worked on it twice and the issue will go away for about a week or two then starts again. The car is making a bad rattle noise and hesitating pretty bad when trying to accelerate. In January of 2014, the car shut off while I was backing out of a drive way and I rolled back into the street.

Desired Settlement: We would like the car to be fixed and the difference from the 2012 and 2013 paid back to us or for the car to be paid off with whatever interest is accrued.

Business Response: Initial Business Response /* (1000, 6, 2014/03/14) */ Customer has been having repairs performed at ******** Ford. Energy Country has not performed any repairs to this vehicle as it relates to the addressed complaint. Ford Customer Rep., ***** ****** has tried 3 times to contact ****** **** at XXX-XXX-XXXX. Each time the phone rang 10 plus times with no voicemail opportunity. The calls were placed March 7, 2014 at 11:16 AM, March 11, 2014 at 12:49 PM and March 12, 2014 at 2:53 PM. Currently, Ford Special Service Message (SSM) Number XXXXX addresses 2012-2013 Ford Fiesta and Focus equipped with Powershift 6-Speed (DPS6) Transmission Operating Characteristics. While this is a 2 page article we gladly provide it to our customers. It states, "Some sound and shift characteristics of this transmission are different than other conventional automatic (Torque Converter) transmissions currently available." Some of the sounds a customer may hear are "Double Clicking Metal Sounds", "Coast Down Whine", "Clicking After the Engine is Turned off", "Low Speed 'grinding'" and "Reverse Gear Whine." We will be happy to supply Mr. **** with a copy of this document. As for his other concern(s), we have had no opportunity to repair his vehicle and will be willing to do so provided the customer can demonstrate the concerns. ***** ****, Owner Initial Consumer Rebuttal /* (3000, 9, 2014/03/17) */ Consumer contacted BBB by phone requesting that the complaint be closed as the vehicle has been traded in at another dealership.

1/3/2013 Problems with Product/Service