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A BBB Accredited Business since
BBB has determined that McClelland Samuel Fehnel & Busch, L.L.P. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for McClelland Samuel Fehnel & Busch, L.L.P. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Texas State Board of Public Accountancy
3301 Northland Dr Ste 500, Austin TX 78731
Phone Number: (512) 305-7800
Type of Entity
Business ManagementAl Fehnel, Partner Chris Busch, Partner Brian McClelland, Partner Jackie Raney, Practice Administrator
Accountants Tax Return Preparation Offices of Certified Public Accountants (NAICS: 541211)
Alternate Business NamesMSF Financial Advisors, LLP
4335 Laurel St
Beaumont, TX 77707 (409) 899-4900 Directions
PO Box 7570
Beaumont, TX 77726
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BBB Complaint Process
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Additional Phone Numbers
- (409) 899-2410(Phone)
- (888) 899-1040(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - Communication/Mass Email
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: The CPA demanded my tax documents allegedly to file an amended tax return after I had already filed a tax return. A tax refund was promised and stated on the return that I signed and fedexed back to the CPA. When I did not receive a refund I called the office and sent several emails with no satisfactory response. I then asked for a copy of the amended return to be mailed to my address. The CPA refused to comply and instead requested a different address for delivery by fedex. Upon receipt of the alleged copy, I found a different tax return, unsigned with a fake address (ie. Not my address) on page 1 and a typo on page 2. I refused to sign this new document which was accompanied by a cover letter stating that the IRS had no record of the amended return that the CPA claimed to have filed in October 2014. The CPA has yet to file a return using my correct identifying info and thus he is too dishonest to practice as an accountant.
Desired Settlement: I want my refund and I also want this office to stop harassing me for tax documents which are being used for an improper purpose. He shouldn't be allowed to practice.
Response:Not all facts were included in the consumer’s complaint. It is important to understand that the tax return being referred to is actually a joint tax return for the complainant and her spouse. The complainant and her spouse divorced in 2014 and were in divorce proceedings early in 2014. The complainant is not our client. It is the spouse who engaged us to prepare the tax return in question and he is paying the entire tax preparation fee. Without seeking any professional advice, the complainant filed a 2013 tax return using a married filing separate status which meant the spouse would also be required to file married separate. When the spouse asked us to prepare his 2013 tax return, we discovered that filing married separate would result in him owing substantial taxes but if the complainant’s tax return was amended and they filed married jointly they would instead receive a tax refund. Under the divorce decree it was stated that both spouses would cooperate and file a joint tax return for 2013 with the complainant to receive any resulting refund. We prepared and filed an amended tax return as married jointly. However, recently upon checking the status of the amended tax return with the IRS, we found that it shows the IRS has not received the amended return, which is not our fault. It was at this point when trying to get the complainant to sign a second copy of the amended tax return to file with the IRS that matters became contentious. We did not ask the complainant to sign an amended tax return with a fake address as she alleges. It was simply that the ex-spouse had moved between the time the original amended tax return was prepared and the time we submitted another to the complainant for signature. The ex-spouse had not notified the complainant of his move. Something we were not aware of until later. The complainant's ex-spouse, who is actually our client, is willing to write a letter to you if necessary acknowledging that McClelland Samuel Fehnel & Busch, LLP has not done anything wrong in connection with this matter. The matter of getting a second copy of the amended tax return signed by the complainant has been placed in the hands of both spouses’ divorce attorneys to resolve.
Sent on: 1/12/2015 3:41:41 PM