BBB Accredited Business since

Funchess, Mills, White & Company, PC

Phone: (409) 838-3755 Fax: (409) 838-1491 View Additional Phone Numbers 1150 N 11th St, Beaumont, TX 77702 http://www.fmwcpas.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Funchess, Mills, White & Company, PC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Funchess, Mills, White & Company, PC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Funchess, Mills, White & Company, PC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 11, 1994 Business started: 09/01/1977 Business started locally: 09/01/1977
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas State Board of Public Accountancy
3301 Northland Dr Ste 500, Austin TX 78731
www.txbpa.state.tx.us
Phone Number: (512) 305-7800

Business Management
Terry Whiddon, Partner Larry L. Mills, Partner David White, President & Managing Shareholder
Contact Information
Principal: Terry Whiddon, Partner
Business Category

Accountants Tax Return Preparation Offices of Certified Public Accountants (NAICS: 541211)


Additional Locations

  • 1150 N 11th St

    Beaumont, TX 77702 (409) 838-3755

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/28/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In 2010 FMW told me it was not necessary to file an Income Tax return for my mother, ***** * ******, because she was in a nursing home. I trusted their judgement. Every year FMW estimated the amount of tax's my mother would owe for the following year on the income tax return. I protested to no avail. They said it had to be done like this or "the IRS would come back on us". In 2009, I paid my Mom's income tax for the following year (2010). In 2010 I paid her income tax's (estimated) for the following year of 2011. (I took over as her POA in 2009). My Mom died in 2011. My Mom did not owe these tax's. FMW will not help me. Because of their negligence, error and apathy, the IRS says it is too late for her to receive the refund that is due for her. This is not neglect on my part. FMW made this error and will not correct it.

Desired Settlement: Correct the error and file an appeal.

Business Response: Representative of deceased client did not provide a copy of the IRS correspondence until after the statute of limitations had run out to file for a refund. We were unable to help the client at that time.

Consumer Response:


Complaint: 10708545

I am rejecting this response because:

This is a lie! The first and only time I've received anything from the IRS regarding this was in 2014. I then submitted the request to FMW. ASAP.

Sincerely,

***** ********

Business Response: The IRS notice was brought in when received as stated by the client.  Most likely notices were sent to the deceased client but were not received by the executor.  It was past the stature of limitations to file for refunds when the notice was sent out by the IRS and delivered to our office.  We could not help the client.  I will provide no more responses to this complaint. 

Consumer Response:
Complaint: 10708545

I am rejecting this response because:  I do not feel that i owe FMW for the 2010 Tax Return Preparation because they told me in 2010 I did not need to file one (my mother, ***** * ****** was in a nursing home).  This negligence by FMW cost my mother a refund from the IRS, in the amount of $1,200. 

Sincerely,

***** ********