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South Plains of West Texas
Transmission King Generates Complaints at BBB
November 03, 2011

Recently, BBB has been receiving a large volume of complaints on a local company called TRANSMISSION KING. BBB opened the file on Transmission King in January of this year, and complaints first started appearing in late June. At this time the volume of complaints in the last two weeks has passed the number of complaints since the first complaint was opened in June. The address on file for the company is 5001-B 34th St. in Lubbock, TX.

Transmission King currently has an “F” rating with BBB for not answering to a complaint filed earlier this year. Most of the complaints coming in generally allege paying anywhere from several hundred dollars to several thousand dollars for repair services. Most of the complaints allege that once the vehicles are returned, they were not in drivable condition if the vehicles were returned at all.

In a couple of instances, it has been reported that consumers who had already paid for service were denied access to their vehicles currently in the shop.

To this point, BBB has been unable to verify any type of business formation filings with either the Texas Comptroller of Public Accounts or the Lubbock assumed name filings, and BBB is unsure as to whether or not Transmission King is in good standing with any regulating agency.

If you have had an issue with Transmission King, you may file a complaint with BBB online at BBB.org or in person at 3333 66th Street between 8:00 am and noon and 1:00 pm and 5:00 pm.

Transmission Repair Tips

  • When you choose a transmission specialist, be sure you know exactly what you are authorizing (i.e. estimate, internal or external diagnosis, or transmission repair).
  • If asked, the technician should be willing to show you the damaged parts and explain the repair work.
  • Also, ask for a damaged-parts report and a breakdown of the work that was done. If you want to inspect the damaged parts pulled from the transmission, be sure to ask the mechanic when you authorize the work, not after.
  • As with any contract, make sure you understand all aspects of the work. If you give your authorization over the phone, understand exactly what work you are approving. Phone authorization is a binding commitment.

Additional Tips to consider:

  • It is impossible to phone-shop transmission companies for estimates on transmission repair. The transmission repair facility must see the vehicle to begin the diagnostic process.
  • All transmission repair centers should road test the vehicle first.
  • Watch out for transmission repair facilities that continuously call after you have authorized work to begin, reporting more damage and increasing the repair price.
  • Also, be aware of ads that claim, "We'll repair any transmission for..." or offers to rebuild a transmission for an unbelievably low price.
  • Be cautious if a company is quick to quote a firm price without seeing the car. And remember, if a claim sounds too good to be true, it probably is.
  • You should also become familiar with the term "rebuilt" as it applies to transmission repair. Even though there are more than 300 parts in the average transmission, a transmission may only have a few internal parts replaced and be called "rebuilt". In Texas, if two or more parts are replaced, the transmission may be called "rebuilt", "overhauled", or "reconditioned".
  • Ask what exactly is being repaired for the price quoted and if the parts are used, reconditioned, or new.

What to Look For:

  • Is the shop Accredited with the BBB? The BBB can give you the company's history in dealing with customers.
  • Is the company a member of any transmission groups, such as the Automatic Transmission Rebuilders Association (ATRA) or Automatic Service Association (ASA), or is it a national franchise that offers training programs to keep technicians up-to-date on new technology.
  • Do they participate in continuing education and training programs?
  • Is the shop well equipped with the proper diagnostic tools for your vehicle? One of the easiest things to look for is the hydraulic lifts needed to raise your car.
  • Is the shop clean and professional looking? Does it appear to be well run?

Warranties:

  • Any warranty is only as good as the company that stands behind it. Your transmission repair should come with a standard written guarantee backing the work.
  • Some industry organizations offer nationwide warranties. These offer assistance throughout the country from participating member locations and are well established. Also, some transmission chains may offer a company-backed, chain-wide extended warranty.
  • Some warranty programs may be administered by outside warranty and insurance companies.
  • However, check with your transmission specialist to see if the repair facility will honor the warranty should the administering company go out of business.
  • You should also understand any restrictions or limitations of the warranty before authorizing work to begin.