BBB Investigates Alleged 'Plumber'

July 01, 2010

Lubbock, Texas, May 22, 2009As the result of a recent investigation by Better Business Bureau of the South Plains (BBB) with help from an elderly South Plains consumer and Det. David Henderson of the Lubbock Police Department, Tommy Newton, of LUBBOCK CREATIVE CONCEPTS, was indicted by the Lubbock County Grand Jury on May 20 for theft of an elderly person.

BBB files indicate that Mr. Newton has been known to be connected with several different companies over the past twelve years including T-N-T CONSTRUCTION, TOMMMY NEWTON ROOFING, SOLAR KING INSULATION OF TEXAS and ATTIC DOCTOR. Files indicate BBB has requested confirmation of the information we do have plus basic background information from Mr. Newton on several occasions, but BBB has not received a response. This company’s current BBB rating is F.

“In recent years, consumers have called BBB to ask about Mr. Newton and when appropriate, the consumers were advised that the only way we could help was for them to file a formal complaint,” stated Nan Campbell, president of BBB that services 18 counties of the South Plains. “In March, our 89 year old widow came to the BBB offices with a story that was absolutely unbelievable, but true and because she was willing to assist us, we decided to investigate.”

In short, our complainant paid Mr. Newton $3450 for fixing a plumbing problem that he said she had. She knew who he was from a previous time he did some painting at her house, so she “trusted” him. She noticed her water was off and he told her that she had some stoppage and that he needed to lay new pipe and when asked if he needed a permit, he said that he wasn’t going into the alley, so he didn’t need one. He dug a ditch from her house out to the area of the fence and laid new pipe in and before she knew it, it was covered up and her water was back on.

BBB’s investigation found that there was new pipe laid in the 6 inch deep ditch, but it wasn’t connected to anything. It was laying just above the original plumbing. It is also BBB’s understanding that if you do anything to the plumbing whether it be in the yard, alley or wherever, you need a plumbers’ license. Mr. Newton had none.

Even though BBB has received no formal complaints on Mr. Newton and his companies, files indicate consumers have complained about various work that he has done such as investing in a local company; putting insulation in an attic but produced no paperwork or receipt; blowing insulation in attic and later consumer found that only half was done; paying in advance for fence materials and workmen doing a “shoddy” job; and not finishing jobs he started. “These stories are some that BBB has been able to capture from notes and phone calls; however our complainant was the very first to actually complain to the BBB”, stated Campbell.

BBB encourages consumers to check companies out BEFORE doing business by calling BBB at 806.763.0459 or 1.800.687.7890 or by visiting BBB website at:

If consumers have a complaint and haven’t been able to reach Mr. Newton and/or resolve their issue, they should file a complaint with BBB. It can be done online, by fax (806.744.9748) or by writing to BBB, 3333 66th St., Lubbock, TX 79413.

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BBB of the South Plains, Inc. serves 18 counties of the Texas South Plains including Bailey, Borden, Cochran, Crosby, Dawson, Dickens, Floyd, Gaines, Garza, Hale, Hockley, Kent, Lamb, Lubbock, Lynn, Motley, Terry, and Yoakum. Through the association of businesses throughout the South Plains that meet and maintain high standards, the BBB promotes the highest ethical relationship between businesses and the public through voluntary self-regulation, consumer and business education, and service excellence. BBB’s mission is to be the leader in advancing marketplace trust.