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In South Plains of West Texas

BBB Business Review

BBB Accredited Business since 07/15/1988

JONES & ASSOCIATES

Phone: (806) 796-1913Fax: (806) 798-8762View Additional Phone Numbers3801 Globe Ave, LubbockTX 79404-2809

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Description

We are committed to doing superior work, using top quality materials on every project we undertake. The combination of quality products and materials with our excellent talent and experience delivers the best value for your home improvement dollar.

BBB Accreditation

A BBB Accredited Business since 07/15/1988

BBB has determined that JONES & ASSOCIATES meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised JONES & ASSOCIATES' rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Industry Comparison| Chart

Siding Contractors, Replacement Windows, Windows, Storm Windows & Doors, Roofing Contractors

Additional Information

top
BBB file opened: 04/22/1988Business started: 05/01/1987
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Sole Proprietor

Contact Information
Principal: Jeff Jones (Owner)Customer Contact: Ginger Barbee Orval Jackson
Business Category

Siding Contractors, Replacement Windows, Windows, Storm Windows & Doors, Roofing Contractors

Products & Services

Full service home improvement co., windows, roofing, additions & remodeling

Hours of Operation
Mon: 08:30 AM to 05:30 PMTue: 08:30 AM to 05:30 PMWed: 08:30 AM to 05:30 PMThu: 08:30 AM to 05:30 PMFri: 08:30 AM to 05:30 PM
Refund and Exchange Policy

In addition to manufacturer warranties on products and materials, Jones & Associates offers our own 10-year workmanship guarantee. If there is a problem with one of our jobs due to installation issues, we'll be right over to address any of your concerns! This applies to any of our services, including siding, metal roofing, replacement windows, and replacement doors.

Service Area

the West Texas area

Industry Tips
ROOF REPAIRS
TAX CREDITS for ENERGY EFFICIENCY
SIDING

Map & Directions

Map & Directions

Address for JONES & ASSOCIATES

3801 Globe Ave

Lubbock, TX 79404-2809

To | From

LocationsX

1 Locations

  • 3801 Globe Ave 

    Lubbock, TX 79404-2809(806) 796-1913
    (800) 658-2060

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the South Plains of West Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*JONES & ASSOCIATES is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (800) 658-2060
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Siding Contractors

ROOF REPAIRS
TAX CREDITS for ENERGY EFFICIENCY
SIDING
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BBB reports on known significant government actions involving business' marketplace conduct.

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