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Consumer Complaints

BBB Accredited Business since 08/04/2005

TOSI ROOFING

Phone: (806) 548-0551

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
05/17/2016Problems with Product / Service | Read Complaint Details
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Complaint
BBB received the following written complaint - "Faulty roofing, numbers of code violations reported to Lubbock city codes.
Soffit, fascia damage not repaired
Damage decking not repaired
Wood removed from attic heat barrier above garage-charged for this decking
Missing roof stack boots
Exposed nails & roof cement & caulking
Damaged metal rain drip edging"

Desired Settlement
"Having different roofing company repair damaged decking & roofing as needed
Repair all damage & faulty roofing as needed"

Business Response
Replacing the soffit and fascia damage was never on the contract proposal presented to and accepted by the home owner, we agreed on adding an additional 8 flashings to the gable ends of the roof which we did.
Dry rotted decking may have been obscured by previous roofs felt.
As too the heat barrier being removed by the crew and used to repair damaged decking, owner of the company was allowed to look at where barrier allegedly was used as decking and noted that there were no nail holes to indicate it was ripped from a wall and repurposed.
All Roof stack boots are present; one was left unpainted.
As to the exposed nails; depending on where they are located on the roof they can be repaired as needed.
It is agreed the metal drip edge in various placed and should be reworked/ replaced.
The roof in question was completed the week of October 2, 2015, **** roofing was not told of any concerns by the home owner, during a phone call made in late January, the only issue that was addressed was the insurance check not being mailed out yet, the home owner left a number for his insurance company with the secretary at that time. In February of 2016 after several calls were placed and messages left to the home owner. The owner of the company went by the home to see if he could make contact with the home owner in late February because at this point payment was 5 months late and no contact could be made via telephone. As the owner of the company pulled up to the home owners address he was outside hooking up his boat, at this impromptu meeting the owner of the company was informed of all of the complaints listed above, told that the roof had been leaking throughout the 5 months since completion and shown photos of decking and other parts of the roof, he offered to go look at the areas where the home owner had concerns about and was told no he (the home owner) didn't want him (the business owner) near his roof anymore. And only let the owner of the company in to see where the heat barrier was supposedly removed from his attic. If any of these concerns had been brought to the attention of **** Roofing in the 5 months leading up to the complaint being filed it would have been dealt with in a timely manner.

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Roofing Contractors

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.