Complaint BBB received the following written complaint - "Faulty roofing, numbers of code violations reported to Lubbock city codes. Soffit, fascia damage not repaired Damage decking not repaired Wood removed from attic heat barrier above garage-charged for this decking Missing roof stack boots Exposed nails & roof cement & caulking Damaged metal rain drip edging"
Desired Settlement "Having different roofing company repair damaged decking & roofing as needed Repair all damage & faulty roofing as needed"
Business Response Replacing the soffit and fascia damage was never on the contract proposal presented to and accepted by the home owner, we agreed on adding an additional 8 flashings to the gable ends of the roof which we did. Dry rotted decking may have been obscured by previous roofs felt. As too the heat barrier being removed by the crew and used to repair damaged decking, owner of the company was allowed to look at where barrier allegedly was used as decking and noted that there were no nail holes to indicate it was ripped from a wall and repurposed. All Roof stack boots are present; one was left unpainted. As to the exposed nails; depending on where they are located on the roof they can be repaired as needed. It is agreed the metal drip edge in various placed and should be reworked/ replaced. The roof in question was completed the week of October 2, 2015, **** roofing was not told of any concerns by the home owner, during a phone call made in late January, the only issue that was addressed was the insurance check not being mailed out yet, the home owner left a number for his insurance company with the secretary at that time. In February of 2016 after several calls were placed and messages left to the home owner. The owner of the company went by the home to see if he could make contact with the home owner in late February because at this point payment was 5 months late and no contact could be made via telephone. As the owner of the company pulled up to the home owners address he was outside hooking up his boat, at this impromptu meeting the owner of the company was informed of all of the complaints listed above, told that the roof had been leaking throughout the 5 months since completion and shown photos of decking and other parts of the roof, he offered to go look at the areas where the home owner had concerns about and was told no he (the home owner) didn't want him (the business owner) near his roof anymore. And only let the owner of the company in to see where the heat barrier was supposedly removed from his attic. If any of these concerns had been brought to the attention of **** Roofing in the 5 months leading up to the complaint being filed it would have been dealt with in a timely manner.
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BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
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Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
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BBB did not receive a response from business
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