BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 11/25/1992

CAPITAL MORTGAGE SERVICES

Phone: (806) 796-7231Fax: (806) 791-5403View Additional Phone Numbers4212 50th St, LubbockTX 79413-3810

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BBB Accreditation

A BBB Accredited Business since 11/25/1992

BBB has determined that CAPITAL MORTGAGE SERVICES meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised CAPITAL MORTGAGE SERVICES' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 24 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

24 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Billing / Collection Issues6
Delivery Issues1
Problems with Product / Service14
Guarantee / Warranty Issues0
Total Closed Complaints 24

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on CAPITAL MORTGAGE SERVICES

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 02/04/1987Business started: 08/01/1986New Owner Date: 08/01/1986
Type of Entity

Corporation

Incorporated: January 1981, TX

Contact Information
Principal: Linda Lewis (President) Rick Forcum Royce Lewis (CEO)
Business Category

Mortgage Bankers

Products & Services

Financial consulting and loan packaging, and mortgage loans

Alternate Business Names
SIWELL, INC.

Customer Review Rating plus BBB Rating Summary

CAPITAL MORTGAGE SERVICES has received 3.7 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.