BBB Business Review

BBB Accredited Business since 03/09/2004


Find a Location

Phone: (806) 548-2070Fax: (806) 698-62873410 98th St Ste 5, LubbockTX 79423-3847

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 03/09/2004

BBB has determined that TREY STRONG CUSTOM HOMES meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised TREY STRONG CUSTOM HOMES' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on TREY STRONG CUSTOM HOMES

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
01/20/2015Problems with Product / Service | Read Complaint Details

I had **** ****** build a home for me in Seminole, Texas and they have yet to complete the job, even after they said they would numerous times.
I built a $700k house with him in 2012 and they still have not completed the job. There have been many things on the punch list that have yet to be repaired. Their electrician has yet to come back to install a Lutron system to control my thermostat, lighting and garage doors. Even something as finishing getting pendants for my kitchen lighting fixture seems impossible with them. Within the first year of living in the home, I had concrete stone falling from the exterior windows. My back door was not installed properly and they will not repair it, even after the manufacturer sent someone out to inspect their product and found it was not properly installed. I have never even been able to use the master bathroom tub because they have never sent their plumber. I have had outdoor gates falling off of hinges. I have tried numerous times to contact him and his foreman and have received nothing but empty promises. I even warned them that I would contact the BBB numerous times and each time I was told for me not to and they would come out asap. That doesn't seem like it's going to happen.

Desired Settlement
I want **** ****** Custom Homes to repair all of my homes' issues that I have requested to have repaired numerous times to each of their foreman and even **** himself.

Industry Comparison| Chart

Home Builders, Roofing Contractors, Contractors - General, Building Contractors

Additional Information

BBB file opened: 06/25/2003Business started: 03/01/2003New Owner Date: 03/01/2003
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Sole Proprietor

Contact Information
Principal: Jack 'Trey' F Strong, III (Owner) Mary Kathryn Strong (Accounting Manager)
Business Category

Home Builders, Roofing Contractors, Contractors - General, Building Contractors

Products & Services

This company offers home building, remodeling, development, roofing and commercial general contracting.

Alternate Business Names
Industry Tips

Map & Directions

Map & Directions


3410 98th St Ste 5

Lubbock, TX 79423-3847

To | From


2 Locations

  • 3410 98th St STE 353 

    Lubbock, TX 79423-3847(806) 548-2070
    (806) 712-7881
    (806) 241-7055

  • 3410 98th St Ste 5 

    Lubbock, TX 79423-3847Fax: (806) 698-6287

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the South Plains of West Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*TREY STRONG CUSTOM HOMES is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.


Thank you for your feedback.

Help us improve by taking our survey.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.