BBB Accredited Business since 10/01/1968
XCEL ENERGY, INC.Find a Location
Phone: (800) 895-4999Fax: (806) 796-33334201 Frankford Ave, Lubbock, TX 79407-3713
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A BBB Accredited Business since 10/01/1968
BBB has determined that XCEL ENERGY, INC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised XCEL ENERGY, INC.'s rating include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||0|
Xcel Energy has sold its retail business in Lubbock to LUBBOCK POWER AND LIGHT (L P & L) which is due to be completed in late October 2010 pending regulatory approval. Once completed, customers of Xcel will become customers of L P & L.
The plan is for Xcel to bill their customers for a partial month and then L P & L will take over billing. Customers with questions should call L P & L at 806.775.3709.
According to company literature, Southwestern Public Service merged with Public Service Company of Colorado and Northern States Power Company in August 2000 to become Xcel Energy.BBB file opened: 10/01/1981Business started: 01/01/1914New Owner Date: 01/01/2000
Type of Entity
Incorporated: January 2000, MN
Contact InformationPrincipal: Steve Deaton (Regional Manager)
Products & Services
This company offers electric wholesale provider for residential, commercial and industrial customers.
Alternate Business NamesSOUTHWESTERN PUBLIC SERVICE COMPANY
Map & Directions
Map & Directions
Address for XCEL ENERGY, INC.
4201 Frankford Ave
Lubbock, TX 79407-3713