BBB Business Review

BBB Accredited Business since 06/27/2013


(806) 292-26032406 W 12th St, PlainviewTX 79072-4816

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BBB Accreditation

A BBB Accredited Business since 06/27/2013

BBB has determined that KIP PRITCHARD BUILDERS, INC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised KIP PRITCHARD BUILDERS, INC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on KIP PRITCHARD BUILDERS, INC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
01/28/2014Problems with Product / Service | Read Complaint Details

We hired *** ********* in Oct,for a total kitchen remodel!!Our cabinets were custom made by him!!He charged us 560. to install appliances and hardware!!He did not install any appliances!!So,we paid 7.77 ea,for handles,his bid was 4.00 One screw did not go in straight,and splintered the front of drawer!!Replaced trim on two windows,but did not caulk!Did not caulk at the bottom of cabinets where the units,went together!!Our floor was not level,got a bid from, King Carpet,for about 2000.*** said he could do it cheaper with plywood!!Applied Plywood with nails,charged 1520.Was told, for over two weeks ,the nails were coming up!!****** **** had to fix ***'s mess!!Since that was done,the tiles had to be butted up to baseboards!*** thought the floor would be laid over his mess,frig,put back,and we would never see the 4 1/2 in crack,in back splash!The bottom cabinet is not as wide as top cabinet ,by dishwasher,so he just carried Formica out to shortest point!He charged 3150.00 dollars for Formica Counter tops and back splash!You can see old wall at the top of back splash!Did not prep back splash walls!The base cabinets had new top,for the Formica,but has some bad bumps and waves,in most of it!The front edge of Formica is very rough!!He built a filing cabinet ,that is too small!Did not trim out bottom,of file cabinet!! In two weeks he had drawn,9000., half of his bid!Two more weeks and he drew,3180.In three more weeks,he drew,3710.!We did not hear from him again!!Would not ans. message about crack in Formica!Did not call back to see if floor was fixed!My cabinets are beautiful!But he had cut off too much ,on the oven/microwave tower ,so it had to be patched!*** installed cheap plastic brackets in 9000. worth of cabinets!Thank goodness we started putting stuff back,and discovered the brackets were not going to work!He had Good ones on hand!But had to re-drill holes!
Product_Or_Service: Kitchen remodel
Account_Number: NA

Desired Settlement
We want a refund on our Formica counter tops,3150.00!!Also think *** should pay us 1520.00 for having to have someone come in and fix the floor!!Thank ********* & ***** *****!

Business Response
Contact Name and Title: *** *********,owner
Contact Phone: XXX-XXX-XXXX
Contact Email: *************
After receiving complaint I contacted customer and set up meeting on Monday Jan.13,14 at 2:00. meeting went real good and solutions to problems were agreed upon. The work has been scheduled to be started on Monday Jan.20,14 and completed asap.Customer agreed to file letter with you after completion.

Industry Comparison| Chart

Contractors - General

Additional Information

BBB file opened: 04/28/2010Business started: 02/01/1974New Owner Date: 02/01/1974
Type of Entity


Incorporated: July 2000, TX

Business Management
Principal: Kip Pritchard (Owner/President)
Business Category

Contractors - General

Products & Services

This business offers remodeling services.

Industry Tips

Map & Directions

Map & Directions


2406 W 12th St

Plainview, TX 79072-4816

To | From


1 Locations

  • 2406 W 12th St 

    Plainview, TX 79072-4816(806) 292-2603

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the South Plains of West Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*KIP PRITCHARD BUILDERS, INC is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Contractors - General


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.