BBB Business Review
What is a BBB Business Review?BBB Accredited Business since 11/10/2004
REAGOR DYKES AUTO GROUP
Find a LocationPhone: (806) 687-7771Fax: (806) 687-77731211 19th St, Lubbock, TX 79401-5029www.reagordykesautogroup.com
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BBB Accreditation
A BBB Accredited Business since 11/10/2004
BBB has determined that REAGOR DYKES AUTO GROUP meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised REAGOR DYKES AUTO GROUP's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 1 |
| Billing / Collection Issues | 1 |
| Problems with Product / Service | 1 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 3 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topThis company is formerly known as MCLAUGHLIN FORD-LINCOLN.
BBB file opened: 01/20/2004Business started: 11/01/2003Licensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
TEXAS DEPARTMENT OF MOTOR VEHICLES4000 Jackson Ave Bldg 1
Austin, TX78731-6058
(888) 368-4689
http://www.txdmv.gov
TRANSPORTATION (Texas Department of)
(512) 416-4800
http://www.dot.state.tx.us
Type of Entity
Partnership
Contact Information
Principal: Bart Reagor (Co-Owner) Kirby Blakley (Leasing Director) Rick Dykes (Co-Owner) Darin Epley (General Manager)Business Category
Auto Dealers - Used Cars, Car Wash & Polish, Auto Renting & Leasing, Auto Dealers - New Cars
Products & Services
This company offers automotive sales & service.
This company offers automotive leasing.
Alternate Business Names
REAGOR AUTO MALL, LTD, PRIME CAPITAL AUTO LEASE, REAGOR DYKES IMPORTS, REAGOR DYKES MITSUBISHI, SPIKE DYKES FORD LINCOLN, REAGOR DYKES LINCOLN FORD TOYOTA, REAGOR DYKES DIRECT AUTO OF DALLAS, REAGOR DYKES AUTO MALL OF MIDLANDIndustry Tips
NEW AUTOMOBILESTEXAS LEMON LAW and BBB AUTOLINE
BUYING A USED CAR
AUTOMOBILE LEASING
Buying a New Car
Buying a Used Car
Dont Get Soaked Buying a Flood-damaged Vehicle
Dont Fall Victim to Enticing Auctions Ads for Cars!
Purchasing a Car Online
Spot Delivery Complaints are on the Rise
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers
Find a LocationX
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the South Plains of West Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*REAGOR DYKES AUTO GROUP is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Auto Dealers - Used Cars
NEW AUTOMOBILESTEXAS LEMON LAW and BBB AUTOLINE
BUYING A USED CAR
AUTOMOBILE LEASING
Buying a New Car
Buying a Used Car
Dont Get Soaked Buying a Flood-damaged Vehicle
Dont Fall Victim to Enticing Auctions Ads for Cars!
Purchasing a Car Online
Spot Delivery Complaints are on the Rise
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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