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South Plains of West Texas

BBB Business Review

BBB Accredited Business since 08/01/2002

SMITH SOUTH PLAINS

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Phone: (806) 894-3191Fax: (806) 894-32482483 E State Hwy 114, LevellandTX 79336

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Description

New & used car dealership. Vehicle repair, mechanical and collision. Parts sales.

BBB Accreditation

A BBB Accredited Business since 08/01/2002

BBB has determined that SMITH SOUTH PLAINS meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised SMITH SOUTH PLAINS' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
02/25/2013Problems with Product / Service

Industry Comparison| Chart

Auto Dealers - New Cars, Auto Repair & Service, Auto Body Repair & Painting, Auto Parts & Supplies - New, Auto Dealers - Used Cars

Additional Information

top
BBB file opened: 06/11/1992Business started: 01/01/1960Business started locally: 11/01/1998New Owner Date: 01/01/1960
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

TEXAS DEPARTMENT OF MOTOR VEHICLES
4000 Jackson Ave Bldg 1
Austin, TX78731-6058
(888) 368-4689
http://www.txdmv.gov

Type of Entity

Corporation

Incorporated: January 1960, TX

Contact Information
Principal: Pat Sykora (Partner) Annette Sykora (Partner)
Business Category

Auto Dealers - New Cars, Auto Repair & Service, Auto Body Repair & Painting, Auto Parts & Supplies - New, Auto Dealers - Used Cars

Products & Services

New Ford & Lincoln Vehicles
New Dodge Chrysler & Jeep Vehicles
Genuine Ford service & parts
Mopar parts
Collision repair and Sherwin Williams water base paint.

Hours of Operation
Mon: 07:30 AM to 06:00 PMTue: 07:30 AM to 06:00 PMWed: 07:30 AM to 06:00 PMThu: 07:30 AM to 06:00 PMFri: 07:30 AM to 06:00 PMSat: 07:30 AM to 06:00 PM
Refund and Exchange Policy

We comply with all state and local policies concerning new vehicle sales.
Parts return policy:
no return on electrical or special order parts. 15% restocking fee applied on qualified returns.

Alternate Business Names
SMITH SOUTH PLAINS DODGE CHRYSLER & JEEP, SMITH SOUTH PLAINS ENTERPRISES LTD
Industry Tips
NEW AUTOMOBILES
TEXAS LEMON LAW and BBB AUTOLINE
BUYING A USED CAR
AUTO REPAIRS
Buying a New Car
Buying a Used Car
Dont Get Soaked Buying a Flood-damaged Vehicle
Dont Fall Victim to Enticing Auctions Ads for Cars!
Purchasing a Car Online
Spot Delivery Complaints are on the Rise
The Hail Season is Here
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers

Photos & Videos

Photographs

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2 Photos

Map & Directions

Map & Directions

Address for SMITH SOUTH PLAINS

2483 E State Hwy 114

Levelland, TX 79336

To | From

LocationsX

3 Locations

  • 2483 E State Hwy 114 

    Levelland, TX 79336(806) 894-3191

  • PO Box 1349 

    Levelland, TX 79336-1349

  • Hwy. 84 Bypass 

    Slaton, TX 79364

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the South Plains of West Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*SMITH SOUTH PLAINS is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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