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BBB Reliability Report for
ARCTIC AIR CONDITIONING & HEATING
Find out more about ARCTIC AIR CONDITIONING & HEATING: |
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BBB Accreditation ARCTIC AIR CONDITIONING & HEATING has been a BBB Accredited business since May 1997. This means it supports BBB's services to the public and meets our BBB Accreditation standards. |
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BBB Rating for ARCTIC AIR CONDITIONING & HEATINGBased on BBB files, ARCTIC AIR CONDITIONING & HEATING has a BBB Rating of A+ on a scale from A+ to F. |
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Business Contact and Profile for ARCTIC AIR CONDITIONING & HEATING |
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| Name: | ARCTIC AIR CONDITIONING & HEATING |
| Phone: | (806) 749-2327 |
| Fax: | (806) 749-0705 |
| Address: | 405 30th St |
| Lubbock, TX 79404-1519 | |
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| Website: | www.callthebear.com |
| Original Business Start Date: | January 1996 |
| Local Start Date: | January 1996 |
| Principal: | Stacy Nichols, President |
| Customer Contact: | Stacy Nichols, President - (806) 749-2327 |
| Entity: | Corporation |
| Incorporated: | January 1996, TX |
| Type of Business: | Air Conditioning Companies, Heater Cleaning Repair Services, Heating Contractors |
| BBB Accreditation: | ARCTIC AIR CONDITIONING & HEATING is a BBB Accredited business. |
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Additional Locations and Phone Numbers
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Licensing for ARCTIC AIR CONDITIONING & HEATINGThis company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. These agencies may include: LICENSING (Texas Department of) |
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Customer Complaint History for ARCTIC AIR CONDITIONING & HEATINGWhen considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB processed a total of 3 complaints about ARCTIC AIR CONDITIONING & HEATING in the last 36 months, our standard reporting period. Of the total of 3 complaints closed in 36 months, 1 was closed in the last year.
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Government Actions BBB has no information regarding government actions at this time. |
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Advertising Review BBB has no information regarding advertising review at this time. |
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Industry Tips AIR CONDITIONING, HEATING and REFRIGERATION According to Texas Department of Licensing & Regulation, air conditioning, heating and refrigeration contractors must be licensed and carry liability insurance. This includes those who perform installations, repairs or service. Technicians, who also perform work, may not have a license; however, they must work for a licensee who assumes responsibility for their work. Certification cards and certificates of registration are not the same as a license. They do not allow the contractor to perform air conditioning or refrigeration work for the public. Before you hire a contractor, make sure he or she is licensed. License numbers should appear on both sides of the contractor's vehicle, and on any proposal or invoice you receive. A license holder has passed an exam and met minimum state requirements. The license does not guarantee workmanship. 1) Do not rush into repairs or replacement equipment get a second opinion. 2) Do get at least three bids if you must replace your entire system and ask for references. 3) Watch the contractor or technician while he or she works and ask questions if actions do not seem right. 4) Do not pay the whole amount before the job is complete. Do not pay cash without a written receipt. 5) Ensure that all items agreed to are listed on any proposal or agreement. |
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BBB Copyright and Reporting Policy As a matter of policy, BBB does not endorse any product, service or business. If you choose to do business with ARCTIC AIR CONDITIONING & HEATING, please let them know that you contacted BBB for a BBB Reliability Report. ID: 14923 |
| BBB Definition: report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: BBB Accreditation standards - This means BBB has determined that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public. BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. |
| BBB Definition: scale - BBB Rating Scale A+ A A- B+ B B- C+ C C- D+ D D- F |
| BBB Definition: scale - BBB Rating Scale A+ A A- B+ B B- C+ C C- D+ D D- F |
| BBB Definition: Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service. |
| BBB Definition: Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution |
| BBB Definition: Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff. |
| BBB Definition: Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution |
| BBB Definition: license - A permit or accreditation required by the State, Province, County or Municipality where a company is located indicating competence or professional certification that allows the company to provide products or services related to their particular field or industry. |
| BBB Definition: license - A permit or accreditation required by the State, Province, County or Municipality where a company is located indicating competence or professional certification that allows the company to provide products or services related to their particular field or industry. |
| BBB Definition: License - A permit or accreditation required by the State, Province, County or Municipality where a company is located indicating competence or professional certification that allows the company to provide products or services related to their particular field or industry. |
| BBB Definition: license - A permit or accreditation required by the State, Province, County or Municipality where a company is located indicating competence or professional certification that allows the company to provide products or services related to their particular field or industry. |
| BBB Definition: license - A permit or accreditation required by the State, Province, County or Municipality where a company is located indicating competence or professional certification that allows the company to provide products or services related to their particular field or industry. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
| BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB. |
