Damage was done to entire aluminum patio door and window frames along with grease on carpet, gap between door and wall. Also broken vertical blinds.
Initial job, adjust rollers on patio door.
6/25/2013-Tech ***** door was installed in the 1960"s and is a 100" X 45" can not adjust, recommended replacing with two XXXXX tan rollers at $85.00 each total job $287.00. **** took several hours to replace rollers. He folded the aluminum frame down against the carpeting trying to remove the door. He removed the side supports for the glass and using a rubber mallet to bang out the bottom support rail for the glass where the rollers are located hard enough to flare the ends. While putting the door frames back together, the top right of the outside of the frame bent in as well as dents in the bottom aluminum support for the door where the ends flared. But the door rolled great.
I did not notice the shards of glass on the carpet or the balcony until about an hour later. I called the office and reported the problem to which they said to stay away from the door as pane glass is very sensitive and will brake easily if it has been compromised and is very dangerous and set an appointment for July 10th to replace the glass which need to be ordered.
7/10/2013-Techs ***** and ***** came to replace the glass. They removed the pane glass from the frame and cut it on the living room carpet without placing anything down to protect it. There are now small slivers of glass in the carpet. It took them many tries to get the new glass into the frame and while doing so, broke the vertical blind on the far left end as well as dented the wall when the left side of the frame fell. ***** became hostel towards my husband ***** when he told them they are responsible for the damages. At this point, ***** told ***** to step out and cool off for a while. When ***** returned, ***** suggested they take the left side panel out to make it easier to take the door frame out and put the new glass in but was rejected by *****. Finally getting the new glass and replacing the frame ***** hits the bottom of the frame a bit too hard and shattered the glass. While ***** cleaned the up the mess, ***** went back to the shop to get the shop-vac to pick up the glass. They took the door frame with them so they can build the new replacement window into the frame when they receive the new glass. They had called the office to have someone come out and cover the space where the door should be. They covered the 100" X 45" hole with a thin plastic tarp using masking tape which did not last very long. We had to re tape it several times as it was windy for several days.
7/15/2013-Technicians ***** and **** - Around 9:15 am I received a phone call from ***** at Complete asking if I wanted silicone or black gasket on the bottom of the door frame as our gasket was in pieces. I told her black was fine for the bottom. First appointment of the day but did not arrive until 10:20 am. The glass was in the frame but the black gasket was around the window exept on the bottom. They took the left side window out, placed the door in the track, put the window back but not correctly, placed the edge of the right window back and left with us having a chance to inspect the job. The framework was bent in several places, more grease on the carpet, door was not straight and gap between window and door. Again, we called Complete Sliding Doors and Windows to let them know of the poor installation and requested a call back from the owner to which we did not receive.
We took pictures and emailed them to Complete Sliding Doors and Windows through their website and again requesting a call from the owner.
7/16/2013- No call, I called them again ***** said she would talk to her boss and have her call me. ***** call me back with an appointment for July 22nd at 3:00 for ***** and ***** to inspect problems. ***** came at 5:10 without *****.
Having tried several times to resolve the issues, *****(the owner) said she would come August 7th at 10:30AM. She only works from 9 to 5 and no weekends. Would not make extra effort to meet with us.
Replace 133" X 98 3/4" vertical blinds, clean or replace carpet, fix or replace entire patio window/door. If a replacement of the entire patio window/door is needed, we would not be opposed to sharing the expense. We would pay 1/3rd and they would pay 2/3rd along with pulling the proper permits and paying for installation/change of patio window/door setup.
Please be advised that *****, ***** and myself ** **** visited the residence today at about 9:45, present was Mr. and Mrs. *********. This unit is located on the third floor and is less than 3 tenths of a mile from the salt water canal.
Subject property was built on or about 1960 and is 53 years old. The sliding door is the original unit installed about 53 years ago and this unit faces the East toward the salt water and sun.
On or about 6/25/2013, we were called out to repair the inoperative sliding glass door, during the repair process the glass cracked due to a long replacement screw that was installed at some time proviously. We took that responsibility and replaced the glass unit, no charge.
Sliding Glass Door:
The sliding glass door has a life expectency of 18 years, it is 53 years old, about 2.5 time past it usable life. We did not bend or damage this existing door and we know that all the years of wear, tear and deterioration from the salt air, wind gusts on a daily bases (****** even mentions that in her complaint letter), the S.Florida hurricanes, such as ****** to *****, and tropical storms took a toll on these old worn out sliding doors.
I took a walk around the building to find that there are several doors like his that are out of alignment and several more doors that have already been replaced. Also the neighbor above is in the process of replacing their sliding doors too.
As far as the carpet is concerned, there is normal wear and tear at the doorway. The carpet retainer is crushed down due the the traffic in and out and the small grease spot may have been there previously. I understand that ***** offered to clean the carpet.
We were blamed for damaging the verticle blind stem that holds the slat, we know that these are old and worn out and may have been broken before.
Blinds have a 5 year life expectancy and Mr. ********* claims that they are 7 years old.
Mr. ********* stated to me that these blinds will cost $750.00 to replace, I stated to him that it just needs a stem gear. This part is .69 cents.
I also stated to him that the blinds new are about $150 from Home Depot. He then stated that I would have to pay condo fees to work in his condo, thats why it's $ 750.00
Something during our conversation infurated Mr. ********* to raise his hands to me and then he told me to get the f--k out of his place and continued to use other choice words. I went downstairs and waited for ***** and ****** When ***** came down she was very upset because he started to get infurated with ***** and pointed his finger in her face. Our Tech ***** was scheduled to go back there, however Ms. ********* called and old us not to come back. Thats all for the better due to Mr. *********'s anger issues toward us.
We are not going to do anything more for the *********'s due to the fact that his 53 year old doors are worn out for the reasons above. We are not at fault on this door repair.
We also feel that the ********** misrepresented the amount for the blinds as he new well that they would not cost $750.00. We know that the *********'s tried to take advantage of us just by what they wanted as their desired resolutions.
We will also be notifying our attorneys on the events of what happened today.
State Certified General Contractor- 26 Years
State Certified Home Inspector
PGT Door & Window Approved Distributor 21 Years
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
As the owners, the employees and representatives of Complete Sliding Doors and Windows are dishonest people, we have decided to handle this matter through legal channels. The untruths and accusation of violent history toward Mr. ********* have made it impossible for us to try and work things out with this company. The claims of cornering and screaming at Mrs. **** are totally false as well as all other claims of violence made towards Mr. ********* though out this process. Mr. ********* has no criminal record regarding violence. We have a Retired Sheriff residing in our building and we asked him to look into their claim about contacting the police and there was no such record of the request. He also said that if they had called and asked, no such information would be released. Just the statement about having Mr. ********* not be present and a law enforcement officer be present if they were to come back to make the final repairs is ludicrous. As previously stated on 8/15/2013, I have a recording of the last time Complete Sliding Doors and Windows was at your home that backs up all of our claims. They just cannot do the job and this is their way out. That's fine but, we request a full refund for the replacement of the rollers which was on 6/25/2013 in the amount of $265.00 along with the replacement of the head rail for the vertical blinds in the amount of $211.47 which was damaged on their second visit while attempting to replace the cracked glass from the first visit. We also request $120.00 in order to have our carpet cleaned do to grease and marks on the carpet stemming from their visits. The total they owe us is $601.47 which we will accept in the form of a cashier's check or money order. If payment is not received we will have no other choice but to take them to court for defamation of character and for the full amount of replacing the patio door/window set up that they destroyed.
Final Business Response
Our position with the ********** has not changed.
1.We agree to clean the carpet.
2. We do not agree to repairing or reimbursing them for the supposed damage to one vertical in their vertical blinds, as we did not damage to them.
3. The only way we will set up a completion appointment is if Mr.********* is NOT present and the Palm Beach Sherrifs are.
Mr. ********* threatened our independent contractor as well as the female owner, Mrs.****. Mr. ********* also told Mrs. **** that he wanted to "throw ***** off the balcony."*****" is Mrs.Regas husband. Mrs. **** was then cornered and screamed at by Mr.*********. She was so shooken up that she contacted the police and found out that Mr.********* has a violent public record. Due to the above mentioned the only way we can enter the residence is with the security of a law enforcement officer.