BBB Business Review

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Techzilla Technical Services, LLC

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(866) 216-86853303 W Commercial Blvd STE 201, Fort LauderdaleFL 33309-3412http://www.techzilla.com! There is an alert for this business !

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BBB Accreditation

Techzilla Technical Services, LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Techzilla Technical Services, LLC's rating include:

  • Failure to comply with arbitration decision or mediated settlement.
  • Length of time business has been operating.
  • 140 complaints filed against business
  • 3 complaints filed against business that were not resolved.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Customer Complaints SummaryRead complaint details

140 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues34
Billing / Collection Issues26
Delivery Issues1
Guarantee / Warranty Issues1
Problems with Product / Service78
Total Closed Complaints 140

Additional Complaint Information

Our file contains information from consumers alleging misleading sales tactics and failure to perform promised services. Complainants allege Techzilla Technical Services, LLC did not properly identify themselves as a third party tech support. These consumers feel they were misled into agreeing to an account with the company for tech support and assistance for a fee. After the fee is paid the consumer's computers were still not fixed or more damage was caused. Other consumers allege unauthorized charges to their accounts for products or services never requested.

Techzilla Technical Services, LLC responds to these complaints by issuing refunds.

On April 11, 2013, BBB sent certified correspondence to Techzilla Technical Services, LLC requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.

On April 25, 2013, Techzilla Technical Services, LLC responded to BBB's concerns. Techzilla Technical Services, LLC states they will revise the "IVR's" (interactive voice response) and "Introduction Scripts" to include language which properly identifies the company. Techzilla will also include an authorization disclosure statement prior to charges being applied to the consumer's credit card.

BBB reviewed this company's complaints again on July 29, 2013 and found that these types of complaints have been eliminated.

BBB will continue to monitor the complaint activity of the company and update the Business Review as needed.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Techzilla Technical Services, LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

top
BBB file opened: 02/04/2013Business started: 01/18/2013
Type of Entity

Limited Liability Corporation

Business Management
Principal: Mr Richard King (Director of Compliance - as of 10/7/14)

Benzion Aboud is a Principal of MyTechHelp, LLC, Saveology.com, LLC, and Techzilla Technical Services, LLC. A separate BBB review is available for all three companies.

Business Category

Web Design

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.