This Business is not BBB Accredited
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Techzilla is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Techzilla's rating include:
- Failure to comply with arbitration decision or mediated settlement.
- Length of time business has been operating.
- 142 complaints filed against business
- Failure to respond to 2 complaints filed against business.
- 3 complaints filed against business that were not resolved.
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||35|
|Billing / Collection Issues||26|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||79|
|Total Closed Complaints||142|
Additional Complaint Information
Our file contains information from consumers alleging misleading sales tactics and failure to perform promised services. Complainants allege Techzilla Technical Services, LLC did not properly identify themselves as a third party tech support. These consumers feel they were misled into agreeing to an account with the company for tech support and assistance for a fee. After the fee is paid the consumer's computers were still not fixed or more damage was caused. Other consumers allege unauthorized charges to their accounts for products or services never requested.
Techzilla Technical Services, LLC responds to these complaints by issuing refunds.
On April 11, 2013, BBB sent certified correspondence to Techzilla Technical Services, LLC requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.
On April 25, 2013, Techzilla Technical Services, LLC responded to BBB's concerns. Techzilla Technical Services, LLC states they will revise the "IVR's" (interactive voice response) and "Introduction Scripts" to include language which properly identifies the company. Techzilla will also include an authorization disclosure statement prior to charges being applied to the consumer's credit card.
BBB reviewed this company's complaints again on July 29, 2013 and found that these types of complaints have been eliminated.
BBB will continue to monitor the complaint activity of the company and update the Business Review as needed.
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Techzilla
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Type of Entity
Limited Liability Corporation
Business ManagementPrincipal: Mr. Richard King (Director of Compliance)
Elephant Group, Inc is the parent company for Techie911, Saveology.com, LLC, Qology Direct LLC and Techzilla Technical Services, LLC. A separate BBB review is available for all businesses.