I have constantly been lied to about my refund, after being lied to about services. I am just all around disappointed.
I started out by trying a free trial that 3dcart was offering. Everyone seemed like they were friendly and professional, at first. I explained to the people that I spoke with, which was a guy named ***** ******** X-XXX-XXX-XXXX x218, and I told him about all the bad luck I'd had with other web hoting sites, and how I was constantly lied to. Well, he was saying how they were excellent, and ofcourse I checked and I saw that they had great standing with the BBB, he spoke so well about how they would be available to help and work with me at any time, how they had a great team of people and didn't lie and promised that I'd have a great experience with them. I was still skeptical, so he decided to offer me the 1/2 month free and told me I had no worries because it came with a money back guarantee. So, after he suckered me in to go ahead and take the 1/2 month free, I was switched to another person to sign up and get my discount. I was told that the sites were going to be easy to manage and that they had a great team of people who could help at any time.
I found the site a little too difficult to maneuver, and I found that it was not as easy as it was made out to be, at least not for a novice like myself, so on 1/30/2015 I decided to have a store set up for me. I was transferred to another store manager named ****** ******* at X-XXX-XXX-XXXX x216. I told ****** that I absolutely did not understand all that had to be done and that by the time I figured it out, 3 months would have gone by, so I asked him what all the store set up came with, because if I still had to do a whole lot to get the store started, then I may as well not pay and try to do it myself, or find another company for cheaper. I was assured by Mr Priesel that I had nothing to worry about, and that they'd have my store set up within 3-5 business days, and I thought that was GREAT! I paid $699.00 more on that date, which was the 1/30/15 date. After about 4 days of waiting to hear from someone about the site set up, I emailed them to find out what was going on. I them got an email back giving me information on how and where to go to set everything up. I was livid because the only thing that they had done was put whatever template THEY wanted me to have, instead of asking me which one I really wanted, (because I was also offered a FREE premium template). I called and spoke to someone on the support/technical team and asked what the heck was going on!? I was told that they were 'working' on my site, and I asked him how could they be working on my site when they didn't even know how I wanted it 'SET UP'? I told the young technical support person that I was told by Mr. Priesel that they would be contacting me to see which template I wanted and to see how I wanted it and why had they put the template in without consulting me in the first place? By now the 3-5 days had been gone for about 7. I was emailed by Mr Priesel asking me what would be a good time to call me to discuss my site, and I told him anytime after 11:30, preferably later, if possible, like 2 or 2:30 PM. Needless to say, I was never contacted by him that next day. Mr ******* emailed me again apologizing for not being available for our conference call, and had asked me the SAME QUESTION! I told him that I'd already told him that late afternoons were best for me. I never received a call. However, I was contacted at least 5 times by 3dcart, but NEVER ASKING FOR ME!They kept calling asking for someone named ****! I kept telling them that Andy didn't live here, but I have an account and when will someone be asking me about MINE?! After getting the same treatment for another 2 or 3 days, I called and asked for my money back and was told it would be back on my card within 2-5 business days, so I waited and waited! After not receiving my money back on my card by the 10th day, I called back and spoke with a guy and he claimed he checked and that it had already been done. So, again, I WIATED!!
I was lied to constantly, and didn't trust them at all anymore! It was ONLY AFTER I called & threatened them with calling the BBB that I received a text by a ******* ** same number, X135, apologizing and telling me she was sorry I felt that way and that she had put in for the refund! I called back there and got the same female when I still hadn't received a refund back on my credit card, she then told me a story about how something went wrong with the transaction! Now mind you, this is about the 3rd person that had told me it was already done, which WAS A LIE! To date, I still have not received my refund and it's been almost 3 weeks! I have NEVER had another company treat me like this or lie so much! NOT EVEN THE BAD ONES THAT HAD AN F IN THE BBB! I have attached 1 of my emails to explain how upset I was, here it is:
****** ***** <****************@gmail.com>
Feb 13 (4 days ago)
To Whom It May Concern:
I ordered this site on 1/30/15 and was told at that time that my site would be set up within 2 to 5 business days. I waited and waited. No one even called me to ask me what template I wanted, they just put the old template that I'd picked out BEFORE I discussed a store set-up with ******. I told him to have the people call me so that I can choose a site that has a drop down menu, because I couldn't pay any extra to have one added on when I'd already paid $699 for a store set-up, plus $32.99 for half of a month's hosting fee,that I didn't get the chance to even use! I didn't get a chance to use ANY of my site or hosting, at all, due to lack of professionalism and communication on 3dcart's part. I was constantly lied to, and the template was the only thing that they had done after 3 whole days! To make matters worse, it wasn't the free template I was going to choose! No one called and asked me how I wanted the site set-up, which template I was going to go with since I told ****** to hold off on the template until I talked to the people who were supposed to set up my website, but NOOOOO, they did whatever they wanted, without conferring with me. Plus, I have been lied to so many times, I would never want to do business with a company that I couldn't even trust! Everyone could keep calling my house, waking me up, to ask for an ****, whom by the way, does NOT live here! I told this to at-least two different people, one was a woman, and the other was a man. However, I guess they thought I was lying because they continued to call my house several times after, but the funny thing is, NOT A ONE TIME WAS TO DISCUSS MY WEBSITE! I called last week and asked for a refund and was told it was being done at that time, and I should receive my money back on my card within 2-to-5 business days, but that too, was a lie! I was also told that my number would be removed from this **** guy's papers, but evidently somebody missed that memo, too! Because, I was called again, and 3dcart's number showed up, getting me all excited, thinking that FINALLY someone was going to talk with me! That was NOT to be. I got hung up on, which was very rude! Evidently the person recognized my voice and knew I had told them over and over that **** DID NOT LIVE HERE! That is very sloppy and unprofessional plus, I didn't even receive an email of apologies until I had to call and complain! I called back because I hadn't received a email letting me know that my order was canceled and my funds would be returned to my card, which is what other companies normally do because it's the PROFESSIONAL thing to do! Only after I called twice, and was lied to, TWICE, did my manager even send me an email asking when was the best time to reach me! He sent one of those early on,and NEVER even for our appointment! However, he can send ANOTHER EMAIL ASKING THE SAME DUMB QUESTION! I told him in the first email, call me anytime after 11:30 AM, or toward then early afternoon hours around 1:00 to 2:00 PM. So, instead of emailing me, he should have been DIALING MY NUMBER! OH, BUT
The customer asked for and received a refund. I am not sure the purpose of this report. If we had not given her a refund, I would understand. There is nothing i can do further as the refund was made.