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Southeast Florida & the Caribbean

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
05/27/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Refund or Exchange Complaint Issue

Complaint: not able to contact as e mail does not belong to them and phone number is never answered.
I ordered T25 feb 9th. product arrived Feb 16th. i had an extended trial period. within the time frame i called the phone number that is on the email receipt, their web site and fb page. it never gets answered, goes to voice and quotes a completley different number. The e mail given is not even theirs. i went to fb, got a message from someone who promiced a call back, no one did. I want a complet refund. i tried to get this done in the time frame.My c/c company can not dispute the payment as there is nothing wrong with the product.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

05/21/2012Delivery Issues

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.