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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
05/27/2014Problems with Product / Service | Read Complaint Details
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Complaint
not able to contact as e mail does not belong to them and phone number is never answered.
I ordered T25 feb 9th. product arrived Feb 16th. i had an extended trial period. within the time frame i called the phone number that is on the email receipt, their web site and fb page. it never gets answered, goes to voice and quotes a completley different number. The e mail given is not even theirs. i went to fb, got a message from someone who promiced a call back, no one did. I want a complet refund. i tried to get this done in the time frame.My c/c company can not dispute the payment as there is nothing wrong with the product.

Desired Settlement
complete refund and contact details for future customers to
be correct!

12/09/2014Problems with Product / Service | Read Complaint Details
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Complaint
No correct contact info avaiable. Phone gives busy signal and website will not take you to the contact us page.
Order number ******* or AB-*****. Item Insanity Total Body Conditioning. Ordered online *** X XXXX. I am trying to replace one of the DVDs in the set, Pure ****** and ****** Abs. I tried calling and get a busy signal. I tried the contact us on the website www.*********************.com but the page is unavailable. My Order Reciept is from Team ********* but they told me that I didn't order the item through them so they are unable ho help. Also the website that I mentioned above states that they are a BBB Accredited Business.

Desired Settlement
Replacement of Pure Cardio and Cardio Abs DVD from Insanity workout program.

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Vitamins & Food Supplements, Health & Diet Products - Retail

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.