At-a-glance
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Business Details
- Location of This Business
- 4201 SW 11th St, Coral Gables, FL 33134-2706
- BBB File Opened:
- 12/20/1999
- Years in Business:
- 28
- Business Started:
- 1/1/1996
- Business Incorporated:
- 10/7/1996
- Accredited Since:
- 1/3/2000
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Vacation Tours, Inc.
- Contact Information
Principal
- Ms. Rosanna Metz-Mendez, President
Customer Contact
- Ms. Rosanna Metz-Mendez, President
- Additional Contact Information
Fax Numbers
- (305) 774-0044Primary Fax
Phone Numbers
- (305) 604-7880Other Phone
- (305) 774-0040Other Phone
Website Addresses
- (305) 774-0044
Customer Complaints
14 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/30/2024
- Complaint Type:
- Problems with Product/Service
- Status:
- Resolved
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Joan N.
01/11/2023
Vacation Store of Miami Response
01/12/2023
*******************************:
We are sorry for the complaint, unfortunately the Hotels are free to increase the prices in relation to the seasons and their sales level.
The clients initial booking for 4 nights travel on 02/12/22 was paid by *********************************** credit card for a total of $992
The client canceled his booking 4 times and in the last cancelation to travel on 12/15/22, the hotel charged us for 2 nights penalty for a total of $ ****** but our company in good faith, we paid for 1 of the 2 nights (for $ ******)
******* sent to the Client all e-mails she received from the Hotel.
The clients initial booking to travel on 02/12/22 for $992.00 lees only 1 night penalty for $ ****** is a total credit of $ $****** to be used in his new booking to travel on 02/12/23.
The new total hotels rate for 4 night stay on 02/12/23 is $1534.00 less $ ****** clients credit is a new balance and a difference of $ ****** the Client has to pay now for his new booking.
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