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Consumer Complaints

BBB Accredited Business since 11/30/2006

Forest Travel Agency, Inc

Phone: (305) 932-5560Fax: (305) 932-1520

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
04/17/2015Problems with Product / Service | Read Complaint Details
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Complaint
I have made at least 5 requests for my refund of $200 for a cruise that they canceled. No response and no refund.
We booked a cruise with a $700 deposit. $500 to Royal and $200 to Luxury cruise. 2 days after final payment was to have been paid Dan told me that the cruise had been canceled but he managed to rebook the same room but had to pay the total with my credit card. I was to get a refund of the first deposit of $700. I did receive $500 from Royal but have been waiting for over a month for Forest Travel/Luxury cruise to refund the remaining $200. I was also told that I would have an additional $100 OnBoardCredit from Luxury Cruise on my ship account. However my cruise documents only show the OBC credit from Royal and no credit from Luxury. Dan stated it would be applied when we checked in but I am now in doubt of that.

Desired Settlement
I want my credit card credited for the $200 refund and $100 credit that I can use on our cruise. Or a Credit to show now on my Cruise account for the $100 OBC.

Business Response
Contact Name and Title: ***** ********** **** ***
Contact Phone: XXXXXXXXXX ext 173
Contact Email: ****************@luxurycruiseconnections.com
4/16/2015

To:BBB of Southeast Florida & the Caribbean
From:***** Fredericks Vice President of Sales Luxury Cruise Connections-Forest Travel¬¬ Inc.
Regarding case# XXXXXXXX

To whom it may concern,

My name is ***** Fredericks Vice President of Sales of Luxury Cruise Connections a Division of Forest Travel Inc. I am sorry for the late response to this letter but I received this letter late today,

The client ******* ***** credit card was refunded by our company 3/17/2015. It usually takes 7 to 21 days for the refund transaction to show on a client's credit card. This is not our policy but standard practices between banking institutions. By now, Mrs. ***** should see the credit on her credit card account. Please have her verify this for us. If anyone needs anything else in regards to this matter please have them reach out to me directly XXX-XXX-XXXX EXT 173

Best Regards,

***** Fredericks
***** Fredericks VP Sales Luxury Cruise Connections
Ph: XXX-XXX-XXXX x173 T: X-XXX-XXX-XXXX x173 F: XXX-XXX-XXXX
2440 NE Miami Gardens Dr. Ste 107, N. Miami Beach, FL. XXXXX


Consumer Response
I have received my refund. I am satisfied with this and the case can be closed.

05/24/2013Problems with Product / Service

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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