BBB Business Review

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This Business is not BBB Accredited

EDreams

(786) 762-31203390 Mary St Ste 116, Coconut GroveFL 33133-5255View Additional Email Addresseshttp://www.edreams.net

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BBB Accreditation

On 09/15/2015 this company's accreditation in BBB was revoked by BBB's Board of Directors due to failure to respond to one or more customer complaints filed with the BBB and unresolved complaint(s).

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered EDreams' rating include:

  • 76 complaints filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Factors that raised EDreams' rating include:

  • Length of time business has been operating.
  • Response to 76 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

76 complaints closed with BBB in last 3 years | 28 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues11
Billing / Collection Issues15
Delivery Issues1
Problems with Product / Service49
Guarantee / Warranty Issues0
Total Closed Complaints 76

Customer Reviews Summary Read customer reviews

5 Customer Reviews Customer Reviews on EDreams

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 5 Customer Reviews

Additional Information

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BBB file opened: 01/14/2013Business started: 02/22/2010
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Miami-Dade Tax Collector
140 W Flagler Street, 1st Flr
Miami, FL 33130
(305) 375-5452
http://www.miamidade.gov

Florida Dept of Agriculture & Consumer Services
2005 Apalachee Pkwy
Tallahassee, FL 32399-6500
(800) 435-7352

BBB records show a license number of 7366495 for this company, issued by Miami-Dade Tax Collector. Their web address is http://www.miamidade.gov.

Check License Status: https://www.miamidade.county-taxes.com/public/business tax/accounts/7088610

Please note that governmental licensing information may not be current.

BBB records show a license number of ST38821 for this company, issued by Florida Dept of Agriculture & Consumer Services.

Check License Status: https://csapp.800helpfla.com/cspublicapp/businesssearch/BusinessSearch.aspx

Please note that governmental licensing information may not be current.

Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mrs Ana Gomez (Managing Member)
Business Category

Travel Agencies & Bureaus

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.