BBB Business Review

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This Business is not BBB Accredited

C.S.A.

(855) 535-42371994 E. Sunrise Blvd., #223, Fort LauderdaleFL 33304View Additional Email Addresses! There is an alert for this business !

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BBB Accreditation

C.S.A. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered C.S.A.'s rating include:

  • 28 complaints filed against business
  • Failure to respond to 27 complaints filed against business.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Customer Complaints SummaryRead complaint details

28 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues5
Billing / Collection Issues5
Delivery Issues1
Guarantee / Warranty Issues1
Problems with Product / Service16
Total Closed Complaints 28

Additional Complaint Information

Our file contains a pattern of complaints from consumers alleging harassing and high pressure sales calls from C.S.A. representatives. Consumers say they receive a phone call from C.S.A. stating they have an expired travel package from a separate company. CSA then states that, because the travel package expired, the consumer now owes C.S.A. an additional $298. The consumers are informed that if the $298 is not paid immediately their accounts will be charged from $498 - $1,000.

C.S.A. has not responded to these consumer complaints.

On, February 27, 2013, BBB sent certified correspondence to C.S.A. requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints; however, as of today BBB has not received a response from the company.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on C.S.A.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 10/18/2012
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Contact Information
Principal: Ms. Jennifer Wyatt Ms. Deborah Segovia (Office Manager)
Business Category

Travel Agencies & Bureaus

Alternate Business Names
Consumer Service of America

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.