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Find a Location

Embassy Loans, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforEmbassy Loans, Inc.

    Loans

    Current Alerts For This Business

    Advertising Review:
    On September 9 2017, BBB reviewed the advertising of Embassy Loans, Inc. located on embassyloans.com. The business was making claims of offering "Title Loans". BBB had requested that they either substantiate the claims & provide BBB supporting documentation or modify their advertising statements to reflect more accurate statements in an effort to promote truth in advertising. As of December 12, 2017 the business has not modified their advertising.

    For more information on BBBs Code of Advertising, Click here.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    10000 Stirling Rd., Suite 5, Cooper City, FL 33024
    BBB File Opened:
    3/24/2008
    Years in Business:
    18
    Business Started:
    2/1/2006
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of CF0900169 for this business, issued by Florida Office of Financial Regulation

    These agencies may include:

    Florida Office of Financial Regulation

    200 East Gaines Street

    Tallahassee FL 32399

    (800) 848-3792

    http://www.flofr.com

    BBB records show a license number of CF9901344 for this business, issued by Florida Office of Financial Regulation

    These agencies may include:

    Florida Office of Financial Regulation

    200 East Gaines Street

    Tallahassee FL 32399

    (800) 848-3792

    http://www.flofr.com

    BBB records show a license number of SF9901765 for this business, issued by Florida Office of Financial Regulation

    These agencies may include:

    Florida Office of Financial Regulation

    200 East Gaines Street

    Tallahassee FL 32399

    (800) 848-3792

    http://www.flofr.com

    Type of Entity:
    Corporation
    Business Management
    • Mr. Alan Wuensch, President
    Contact Information

    Principal

    • Louis De Stefano, Director of Compliance

    Customer Contact

    • Mr. Alan Wuensch, President
    • Louis De Stefano, Director of Compliance
    Additional Contact Information

    Fax Numbers

    • (888) 852-2581
      Primary Fax
    • (954) 581-7896
      Other Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: What to consider when researching personal loans

    Customer Complaints

    13 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/07/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Im not understanding why when taking out loans why they wait to tell you that you have to pay insurance on a car that already has insurance then they put a hold on my tag so I cant renew I talk to a lady numerous times about the issue which stop me from making money to pay on the loan
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gillian S

    1 star

    07/11/2023

    VERY DISRESPECTFUL STAFF.CAROL,*****,ETC STAFFS ARE VERY UNREMORSEFUL.AFTER BEING ADVISED ON 7/7/23 TO NOTE THE ENVELOPE TO WAIVED LATE FEE OF $15 OFF ACCOUNT.SINCE,THE DUE DATE FALLS ON ****** WHICH IS A BLASTED SUNDAY AS ***** FAKE UNPROFESSIONAL STATED ON THE FRIDAY.DROPPED & NOTED THE ENVELOPE AS SHE STATED.YET,I WAS DISRESPECTED SEVERALLY HANG UP ON MULTIPLE TIMES,NO RESOLUTION OR REMORSE FOR HER STATEMENTS.THIS SO CALL COMPANY DOES NOT RESPECT THE VALUES OF A PAYING CUSTOMER & REPEAT CUSTOMER.NEVER BEEN LATE,APP DOESNOT WIRK.EXPLAINS EVERYTHING TO ***** ON FRUDAY ,WHEN SHE CALLED.YET,SHE REFUSED TO TAKEOWBERSHIP FOR MISADVERSING ME.INSTEAD,HER WORDS&VOICE RECORDINDS MEANS NOTHING TO A VALUED PAY CUSTOMER NOW I OF BATTLE THEIR INCOMPETENCIES AND DISRESPECTFUL TREATMENT TOWARDS ME IN COURT.ARBITRATION COURT CASE HAVE BEEN FILED,BBB CASE REVIEW FOR EVIDENCE HAVE BEEN FILED.I WILL NOT BE CONTACTING THOSE RUDE IDIOTS NO MORE TO HANG UP ON ME.PAY BACK IS A *****.LETS, SEE WHOSE SALARY IT WILL COME OUT OF.NASTY, NON HUMAN INCOMPETENT UNTRAINED,ELITERATE IDOOTS.RUN, RUN SEEK OTHER RESPECTFUL BISINESS TO DO BUSINESS.THEY REFUSED TO CORRECT THE UNAUTHORIZED $15 CHARGE ON THE ACCOUNT.LET, THEM EAT THE ACCOUNT.LETS SEE WHO LAUGH BEST NOW.DISDISGRACEFUL PIECE OF NON PROGRESSIVE ELEMENTS WHO BELIEVES THEY ARE ABOVE THE LAW.WHAT A TOTAL LOST & DISGRACEFUL COMPANY WHO RATHER CORRECT TO WHAT THERE UNTRAINED REPRESENTIVE STATED SHE WOULD DO.WILL NOT PAY A DIME AT ALL.SOMEONE WORDS&STATEMENT SHOULD SHOULD LEGALLY STANDS WHAT THEY ADVISED THE CUSTOMER.NEVER DO ANY LOAN HERE AT ALL.THE LEDGER WOULD BE INACCURATE,UNAUTHORIZED CHARGES,NEVER WRONG YET.THEY LIED ON CUSTOMER WHEN U REFUSED TO GIVE PERSON YOUR SOCIAL OVER A UNSECURED LINE.THEY ARE VERY DISRESPECTFUL.THEY CAN GO TO H*** FI ALL I CARE.NASTY SET OF NON PROGRESSIVE ELEMENTS.NO REMORSE FOR WHAT WAS TOLD BY ***** ON A RECORDED LINED.THEN THEY GOT NERVES TRYING TO BELITTLED UOUR INTELLIGENCE OVER $15.WORST PLACE TO DO BUSINESS

    Embassy Loans, Inc. Response

    07/19/2023

    We are sorry to hear about your negative experience with our auto title loan service. We take all customer feedback seriously and would like to address your concerns. We strive to provide excellent customer service and are disappointed to hear that we fell short in your case. We would like to speak with you further about the issue you experienced and see if we can find a solution to make things right. Please reach out to us at ************ so we can discuss this further. Thank you for bringing this to our attention and we hope to have the opportunity to make it up to you.

    Local BBB

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