Business ProfileforUltra Music Festival Corp.

I attended this festival in 2023. On the final day, I lost my phone. My friend called it and managed to get ***** of someone on the other end who told him that it was in security/lost and found and if it is not retrieved it would be turned over to police. Security would not say where the lost and found was. When I attempted to go there, I asked multiple Ultra employees and not a single one could point me in the right direction. Not only that but they were outright antagonistic to me. One security guard accused me of trespassing and just told me to get out of where I was while refusing to answer my question, despite me in an accessible area. One employee asked me to repeat myself and then just ignored me and walked away when I did so. I asked a police officer on site and he visibly backed away from me and put his hand on his firearm while refusing to give me any help. Even the ones who weren't outright rude to me were extremely dismissive and completely indifferent to the fact that I needed help with something. It was insane that rude and disgusting Ultra employees and contractors turned what should have been a simple and helpful interaction into one where I was made to feel like a criminal and that my life was in danger. I have submitted multiple tickets and as of now have received no response regarding my property that Ultra supposedly had. I now have to retrieve it from the police. Absolutely insane and nonexistent customer service.